WeLab Bank - (Senior) Officer, Account Operations

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey. 

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab! 

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable. 

Join us to build a better financial future for everyone! 

About you:

You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment

You have a strong thirst for knowledge and are driven to find solutions that don't exist yet

You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)

You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.

You are humble and prioritize the success of the team over your own with an eagerness to help those around you

You don't shy away from challenges and have the ability to bounce back from setbacks

What you’ll do and what success looks like in this role:

Conduct and review KYC on individual customers for onboarding, periodic review, and trigger event

Responsible for process review, workflow enhancement and process automation under the Bank policies. The

process included customer onboarding, periodic review, and trigger event etc.

Responsible for providing support for operations activities included account onboarding, maintenance, and services

Attend to the customer communication, included outbound voice call, text chats and emails

What is required and what we’re looking for:

Minimum 1 years’ experience in retail banking operations

Proficient in Microsoft Office applications.

Able to communicate with English, Mandarin, and Cantonese

Customer facing experience is preferable but not a must

Organized, responsible and with a drive for excellence

Experience with AI, automation or process transformation is an advantage

Candidate with more experience will be considered as Senior Officer, Account Operations

WeLab perks:

Competitive salary

Learning and development stipend, because we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn

Work hard and laugh lots (chicken wings and french toast, etc.) with a high-performing, fun and diverse team

Weekly afternoon teas and fully stocked fridge

Coffee stipend

Conveniently located office surrounded by diverse and delicious lunch options

Lively office with gaming consoles and a ping pong table

Fun extracurricular activities with your colleagues like hiking, yoga, badminton, wine tasting, dragon boat racing, rock climbing, etc.

Employee referral bonuses

WeLab’s Awards & Recognitions 

Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong

CNBC Disruptor 50: the only Hong Kong-based company on the list 

Financial Times Asia-Pacific High-Growth Companies: #2 in ranking  

The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking 

We offer competitive salary package to the successful candidate.  If you are interested in joining this exciting team, please submit your resume to us via the button “Apply Now” below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 12 months of receipt.