WeLab Bank - Associate, IT Service

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone! 

About You:

You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment

You enjoy doing purpose-led and meaningful work

You have a strong thirst for knowledge and are driven to find solutions that don't exist yet

You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)

You always find a way to get things done without sacrificing the quality of your work, integrity, and values

No task is off limits for you

You are humble and prioritize the success of the team over your own with an eagerness to help those around you

You don't shy away from challenges and can bounce back from setbacks

What you’ll do and what success looks like in this role:

Provide first line Service Desk support to end users so that they can perform critical business functions

Manage all service requests with the help of the ITSM Tool employed by the bank

Develop scripts and programs to automate system-related operations

Plan and perform system configurations, backup, maintenance and patching activities

Monitor system performance, perform system tuning and troubleshooting

Handle IT Service Desk tasks, such as users on/off boarding, meeting support, walk-in cases / requests, troubleshooting on various IT related issues and incidents

Provide remote assistance to user and solve problems remotely

Proactively perform technology solution study and evaluation to improve system stability, efficiency and manageability

Manage hardware and software inventory with the help of the ITSM Tool  

Perform ad-hoc task and project as assigned by supervisor

What is required and what we’re looking for:

Diploma holder or above in Information Technology or Computer related discipline

Minimum 3 years of relevant experiences

Knowledge with ITIL and hands on experience with ITSM Tool

Familiar with Windows, Linux, Mac, VMWare, Microsoft Active Directory, Office 365 and public cloud platforms, remote supporting tools

General knowledge in networking, virtualization, IT security, cloud, system monitoring, firewall, IP phone and VPN

Excellent scripting skills

Knowledge of general Office software (Word, Excel, PowerPoint, Outlook), MS SharePoint

Good work ethics and can work independently

Fluent Cantonese and English

Candidate with more experience may be considered as Senor Associate

Perks and Benefits to enrich your experience at WeLab:

Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn

Wellness and happiness – Numerous activities to let you focus on your physical and mental wellbeing, complemented by happiness dollars (basically, an extra stipend!) to spend on anything that makes you happy. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends

Comfortable and positive work environment – Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge

Work smart, play hard – Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.

A big and contagious smile on everyone’s face to make you happier :)

WeLab’s Awards & Recognitions:

Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong  

CNBC Disruptor 50: the only Hong Kong-based company on the list 

Financial Times Asia-Pacific High-Growth Companies: #2 in ranking  

The Chinese University of Hong Kong “Corporate Innovation Index”: #1 in ranking 

We offer a competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.