Website Support Analyst / DevOps Engineer

Krg Tech inc

661 558 0000* 509

Job Description:

Primary Goal: Responsible for the support, maintenance, monitoring, troubleshooting, coordination, and performance optimization of applications and systems.

Responsibilities:

Take ownership of technical issues raised through troubleshooting, resolution, and verification.

Take ownership of all changes affecting production. Coordinate, communicate, and escalate issues to involve and inform all necessary resources.

Help to remove impediments from dev team to keep sprints on track.

Support development teams by setting up and maintaining all environments and automation to support the testing and deployment of releases.

Responsible for all public-facing technology from the server through the application all the way to and on the end users' device.

Monitor and ensure proper performance of applications.

Troubleshoot and replicate production issues to fix or assign to developers to address.

Bridge any gaps between product owners in Digital Technology & PubTech (or other stakeholders) and development teams and/or 3rd party vendors.

Utilize tools like Chrome Developer Tools for analyzing performance and debugging front-end web applications.

Be resourceful in problem-solving complex issues related to performance, authentication, connectivity, compatibility, etc.

Take ownership of all changes affecting production.

Partner with QA to perform, stress, performance, and integration testing.

Report progress and status of assigned tasks to project teams and managers.

Provide on-call support. Acknowledge within 15 minutes and address quickly to minimize any downtime for all Priority 1 alerts 24/7/365.

When implementing new solutions review design/details/approach/tools with Ryan and team prior to implementing.

Strive to be experts with all technologies we work with like CloudFlare CDN, SSL, load balancers, Rigor, Pingdom, OpsGenie, JIRA, AWS, Azure, 45air, etc.

Take lead on performing Root Cause Analysis for production issues.

Try to look for patterns and stop recurring issues by looking to automatically resolve or eliminate/retire process/system (the source of the problem).

Work together as a team to distribute the work to balance multiple priorities and deadlines.

Soft skills:

Sense of urgency – able to work quickly and accurately under pressure

Multi-tasking – able to work on multiple issues, tickets, and analysis throughout the day

Leadership: not only at the management level, but at the individual level - having the confidence and resilience to take risks - be self-empowered

Communication: understand and express ideas / solutions in a comprehensive and practical format - knowledge-sharing

Proactive – anticipate needs and possible issues to plan, prepare, and communicate accordingly

User Focus: an absolute focus on the user (internal or external) experience

Improvisation: the ability to think across disciplines and existing boundaries (technologies / business / geographies)

Experience working in teams employing Agile and/or Lean methodologies with the ability to prioritize across multiple tasks/stories/sprints

Strong time management skills with a history of meeting commitments.

Required Education and Experience

Bachelor’s degree preferably with a computer or technology –related major.

3-5 plus years’ experience

All your information will be kept confidential according to EEO guidelines.