Web Application Support Specialist (m/f/d) - On-Site Montreal

Hype Holding Gmbh

Montreal permanent

Posted: March 11, 2026

Quick Summary

We’re looking for a Web Application Support Specialist to join our team in Montreal, Canada. Key responsibilities include providing technical support and troubleshooting, and collaborating with cross-functional teams to resolve issues and improve our software. The ideal candidate must have 2+ years of experience in software support and be proficient in a specific programming language.

Job Description

About us:
We’re the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world.

Now, we’re expanding our team and are looking for a

Web Application Support Specialist (m/f/d)

Location: Montreal

Your tasks:
• Support our customers through the installation and setup of HYPE web applications
• Configure authentication (SAML, OAuth2, OIDC, LDAP), integrations, monitoring, IIS, Shibboleth, Keycloak, and on-premises environments (Windows/Linux) tailored to customer needs
• Advise clients on IT architectures and setups for our products in complex projects
• Provide 1st and 2nd level support and manage our support systems, such as ticketing platform
• Manage the planning and implementation of IT projects
• System administration for the HYPE hosting environment (Google Cloud, Pulsant)
• Test and document new IT features in our proprietary software

Your profile:
• Professional experience in IT, preferably in system integration, or equivalent experience in a related technical environment
• Strong knowledge of current Microsoft Windows operating systems, common Linux distributions, and solid overall IT skills, especially in internet technologies (SSO, SAML, IdP, Keycloak, Shibboleth, MS Graph, TLS, certificates, WAF)
• Open-minded, customer-focused, and solution-driven, with a hands-on approach to build strong, partnership-based relationships with clients
• Several years of experience in managing web applications, ideally in Google Cloud or with other hosting providers
• Fluent in English (written and spoken)

Ready to Make an Impact?

If you’re ready to help shape the future of innovation while growing in an exciting and fast-moving industry, we’d love to hear from you. Apply now and let’s take this journey together!

Why HYPE?:
Make an Impact: Help companies shape their future by driving innovation programs that matter

Strong Start: Onboard with expert support and learn from a global team of experienced professionals

Work-Life Flexibility: 21 days’ vacation, and flexible work schedules

Career Growth: Ongoing development and clear pathways to expand your role

Collaborative culture: A supportive, inclusive, and international team environment

Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world

Your contact persons:
Thorsten Schleifer and Vanessa Limbach are your contacts in the People & Culture department.

Please apply directly via our applicant management tool Personio on our homepage. If you have any further questions, please contact us at [email protected] or +49 (0) 228 / 2276-0.

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