Weatherization Program Specialist

Position Summary

The Weatherization Program Specialist provides administrative, compliance, and quality assurance support for the Weatherization Assistance Program (WAP). This role focuses on reviewing program files, tracking compliance, supporting reporting requirements, and assisting with customer service and corrective action processes to ensure program standards are met.

Essential Duties and Responsibilities

Conducts quality assurance reviews of Weatherization program files according to an established schedule. Completes required checklists, communicates significant issues identified during reviews, and prepares reports outlining findings, concerns, and recommendations.

Ensures all relevant information is accurately entered and maintained in required databases.

Collaborates with team members to review and analyze program data. Verifies that all required fields are complete and accurate prior to submitting reports to the grantor.

Reviews and reconciles WAP invoices as they are submitted and reports any discrepancies to the supervisor.

Conducts WAP customer service surveys, compiles responses, and reports findings to the supervisor. Follows up on customer complaints on a quarterly basis.

Maintains and updates processes for logging, tracking, reporting, and resolving customer complaints.

Assists the Program Director in responding to complaints by conducting intake, reviewing concerns, interviewing relevant parties when necessary, and preparing written reports with findings and recommendations.

Systematically tracks the status of county inspections related to mechanical systems and weatherization work.

Coordinates with the State Historic Preservation Office to obtain approval for weatherization work performed on homes in historic areas.

Provides administrative support to program staff, including remote employees, as directed by the supervisor.

Prepares and distributes case-specific correspondence and mailings to clients, contractors, and other relevant parties as needed.

Tracks corrective action plans and prepares progress reports for the Program Director.

Knowledge, Skills, and Abilities

Strong attention to detail with the ability to maintain accurate and well-organized records

Ability to handle confidential and sensitive information with professionalism and discretion

Proficient in Microsoft Office and Google Workspace, with the ability to learn new program systems quickly

Clear and effective written and verbal communication skills

Strong organizational and time-management skills with the ability to prioritize tasks and meet deadlines

Ability to work independently while also contributing positively as part of a team

Education and Experience

High School Diploma or equivalent

One (1) year of related administrative, compliance, or program support experience

Equivalent combinations of education and experience will be considered

Other Requirements

Must pass a criminal background check

Must successfully complete a pre-employment drug screening

Must possess a valid North Carolina driver’s license

Equal Employment Opportunity and Employment Statement

Blue Ridge Community Action, Inc. is an Equal Opportunity Employer and encourages all qualified individuals to apply. Employment with BRCA is at-will and this posting does not constitute a contract of employment. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act.