We are Looking for Helpdesk Support consultant @ St. Petersburg, FL
KrgTechnologyInc
Posted: August 14, 2017
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Quick Summary
We are looking for a Helpdesk Support consultant to assist with daily tasks such as imaging, troubleshooting, and coordinating repairs for laptops and desktops, as well as assisting with application testing and vendor escorts.
Required Skills
Job Description
Thanks & Regards
Kumar.T | Resourcing Executive
KRG Technologies, Inc.,
25000 Avenue Stanford, Suite #243, Valencia, CA 91355
Direct : 661-558-8000 Ext : 303 | www.krgtech.com
Daily Tasks :
Imaging / re-imaging laptops & desktops
Troubleshooting technical laptop and desktop issues (Windows & applications)
Decommissioning end-of-lease desktops & laptops
Diagnosing laptop & desktop hardware issues
Mapping network drives / printers
Coordinating laptop & desktop repairs with hardware suppliers
Assisting with application testing
Vendor escorts (occasional)
Some relocation of desk phones / workstations
Some remote support (via remote access software)
Background:
3-5 years technical support experience
Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
Hard Skills:
Strong Windows 7 troubleshooting & diagnostics
Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
Hardware troubleshooting & diagnostics (laptops, desktops)
Basic networking (drive / printer mappings, network connection diagnostics)
Active Directory / PC security
Internet Explorer & Chrome troubleshooting
BlackBerry / mobile phone / CISCO handset support experience is a bonus
Soft Skills:
Good communicator (written and verbal)
Takes responsibility & accountability
Teachable
Solutions-focused
Team player – able to contribute new ideas
Flexible in terms of workload and daily tasks
.