Waymo Parts Coordinator (Customer Onsite)

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Fortune 500
• Globally unified systems

Job Overview:

Responsible for execution of day-to-day activities within the Logistics Team, supporting us achieving operational success for one of our key customers on a constant basis.

Capable of processing shipments, track and trace, working directly with the customer and other departments in

harmony, while maintaining a high standard of work and delivering excellent results.

Major Duties and Responsibilities:

● Enhance customer relationships by identifying areas for improvement in the overall customer experience

● Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and

other service providers

● Communicate with customers in person and/or through calls, emails, digital platforms and ticketing

systems

● Process shipping requests, generate internationally compliant documents and manage shipment

exceptions according to SLA

● Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with

the client

● Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers,

service providers and onsite team members to resolve any issues that may arise and escalate as necessary

● Maintain knowledge of customer and company policies on all aspects of product movement

● Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs

● Identify and articulate process improvement ideas to support operations and projects

● Create documented process for customers when requested - SOP/SWI creation

● Support the implementation of company’s culture within the team

● Work towards individual and department Key Performance Indicators (KPIs)

● Stay up to date with the best practices and techniques in supply chain and proactively apply new

knowledge to improve processes

● Work with Waymo stakeholders and project managers to agree delivery schedules and create plans to support on time delivery

● Work with Waymo and other stakeholders to understand Dangerous Goods (DG) requirements and gather

necessary documentation

● Other duties as assigned

 

Qualifications

● Bachelor's degree or equivalent working experience

● 1-2 years of experience in logistics and/or high volume customer service roles

● Fluent in English; excellent written and oral communication skills

● Excellent customer service skills

● Strong organizational, communication and problem-solving skills

● Self-starter with the ability to triage and prioritize tasks in a fast-paced environment

● Analytical mindset with the ability to interpret data and make informed decisions

● Possesses a positive, can-do attitude

● Strong knowledge of Microsoft Office, Google workspace

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus