Wave 1 Customer Care Representative

Sutherland

Cairo, Cairo Governorate, Egypt permanent

Posted: March 9, 2026

Quick Summary

The Wave 1 Customer Care Representative is responsible for providing excellent customer service, resolving customer complaints, and escalating issues to senior team members. They must possess strong communication and problem-solving skills, with the ability to work effectively in a fast-paced, dynamic environment. This role requires a high level of technical knowledge and proficiency in customer relationship management software.

Job Description

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Benefits: 

• First waves = higher promotion chances
• Competitive package
• Fully paid training
• Medical and social insurance coverage
• Night shift allowance
• 24/7 company-provided transportation 
• Clear career development

• Strong Interpersonal Skills, such as effective communication and relationship-building
• Ability to handle customer complaints professionally and provide empathetic support
• Fluency in English 
• Flexibility with night and overnight shifts 
• Unviersirty graduate
• Previous experience in sales is mandatory

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