Warranty Claim Coordinator

Job Title

Warranty Claim Coordinator

Job Description

Warranty Claim Coordinator
Location: Pune, India
Department: Lifecycle Services / Warranty
Company: Toyota Automated Logistics (TAL)

About the Role

As a Warranty Claim Coordinator, you will support the global warranty process for Toyota Automated Logistics’ warehousing solutions.

The role focuses on validating warranty claims, ensuring correct cost allocation and maintaining accurate warranty records. Warranty claims are typically registered by the Service Desk or other operational teams; your responsibility is to review, validate and process these claims in line with contractual warranty conditions and internal governance.

The position primarily supports the EU and APAC regions, with potential future support for North America and Canada. You will be part of a small team of two Warranty Claim Coordinators, ensuring continuous support and consistent claim handling across regions.

By analyzing claims and related data, you contribute to transparency in Cost of Non-Quality (CoNQ) and support the identification of systemic issues across the installed base.

As this is a newly established function and process, you will play an important role in helping to establish and further mature the warranty claim handling capability within the organization.

The Warranty Manager and capability owner is located at the global headquarters in Veghel, The Netherlands, and you will work closely together to ensure consistent global warranty governance and further strengthen claim quality, reporting and transparency.

Key Responsibilities

• Validate and process warranty claims registered by the Service Desk or operational teams.
• Assess claims against contractual warranty scope and internal guidelines.
• Ensure correct financial booking and cost allocation of warranty-related expenses.
• Ensure that all costs booked as warranty are reviewed and approved by the warranty function according to governance processes.
• Maintain accurate documentation of warranty claims and supporting evidence.
• Coordinate with Service teams regarding claim details and required documentation.
• Identify potential supplier-related defects and support supplier recovery together with Supply Quality.
• Provide structured warranty reporting and insights.
• Contribute to early detection of recurring or systemic issues.
• Support prioritization of systemic issues together with Solution Performance teams.
• Ensure compliance with internal warranty governance and policies.

Technical Capabilities

• Ability to analyze technical issues remotely using descriptions, photos and system information, identify the underlying problem and determine the appropriate warranty coverage based on contractual requirements.
• Ability to distinguish between defects, wear and tear, misuse or non-warranty situations based on available evidence and technical understanding.

Qualifications & Experience

• Bachelor’s degree in engineering or a comparable technical field is preferred. Strong technical understanding of complex systems and software is more important than the specific field of study.
• 7 to 10 years of experience in warranty management, service operations, quality engineering, technical support or similar technical roles.
• Strong knowledge of problem-solving techniques and root cause analysis, 8D, 5 Why, etc 
• Experience with ERP or service management systems (JDE, Maximo or similar) is an advantage.
• Proven expertise in quality standards, methodologies, and regulatory compliance (e.g., ISO 9001, Lean, Six Sigma) is a plus
• Experience with automated logistics systems, industrial automation or material handling systems is a plus.
• Sound knowledge of First Article approval process (PPAP, PSW, Failure Modes and Effect Analysis-FMEA, Control Plans, work instructions) is a plus

Communication & Collaboration

Strong communication skills in English are essential.

Knowledge of additional European or APAC languages is an advantage.

Ability to collaborate effectively with international teams across service, engineering, quality and finance.

You will work closely with teams including:

• Lifecycle Services and Service Operations
• Supply Quality and Supplier Management
• Engineering and Technology teams
• Finance
• Solution Performance teams

Skills & Profile

• Proactive self-starter with strong sense of ownership
• Structured and detail-oriented working style
• Analytical mindset with strong data interpretation skills
• Ability to coordinate across multiple stakeholders and functions
• Technical understanding of automated logistics or warehouse systems
• Awareness of financial impact and cost allocation

Travel

Occasional travel to Veghel, The Netherlands, may be required for onboarding and alignment with the global warranty team.

Why Join Us

At Toyota Automated Logistics, you will contribute to improving lifecycle quality, strengthening warranty governance and increasing transparency in Cost of Non-Quality across our global installed base.

Your work will support consistent claim handling, better issue prioritization and stronger collaboration between service, engineering and quality teams.