Warranty Assessor

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

The main purpose of this role is the review and assessment of all warranty claims according to OEM policies and current technical procedures. Responsible for the evaluation and assessment of all warranty claims, checking their correct allocations into the appropriate channels, you will use your own technical experience and initiative to assess the appropriate warranty response that will be tracked into a specific database. 

You will be responsible for reviewing all claims for coding accuracy, ensuring that repairs carried out are compliant with customer reported faults and performed in accordance with the brand technical standards, spare parts, pricing, and labor timings.

You will satisfactorily resolve dealer and workshop enquiries utilizing e-mail and telephone communication, corresponding professionally and proficiently with dealers and Brand Management, regarding the clarification and justification of claim evaluations and amendments.

Duties and Responsibilities:

The Warranty Assessor, in accordance with the directions of the Project Manager, will:

• Manage day to day warranty claims and/or pre-approvals in accordance with daily workload;
• Verify warranty policies and procedures application;
• Check claims integrity;
• Check claims correctness according with Customer systems;
• Address claims control according with Dealer behavior and deficiency;
• Self-assessment on managed cases on weekly basis;
• Communicate with Customer about cases in analysis;
• do KPI results reporting.

• Engineer bachelor’s degree or Technical certificate;
• Delivery accuracy;
• Knowledge of warranty terms and rules;
• Knowledge of workshops’ processes;
• Knowledge of diagnosis operations (both mechanical and electronic);
• Knowledge of operations’ cycles;
• Knowledge of technical support material (tech manuals, Service News, Campaigns);
• Ability to inter-relate with Customer Management  and colleagues;
• Excellent verbal and written communications;
• Excellent ability to work with cross functional teams;
• Initiative and independence, results orientation;
• Flexibility and problem solving skills;
• Ability to process and deficiency mapping;
• Languages skills: Italian, English.

- Work location: client's office in Milan

- Working pattern: Monday - Friday, 40 hours/week, home office possibility (1-2 days/week)

 

What we offer:

We offer employment contract and professional growth. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

About MSXI:

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

• Warranty & Technical
• Parts & Service
• Retail Performance Management
• Customer Engagement
• Fleet & Mobility

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.