Warranty Advisor

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Chester Vauxhall / Kia

Contract Type: Permanent, full-time

Salary: £28,000 to £32,000 per annum (depending on experience)

Hours: (42) between Monday - Friday 8am - 5pm (flexibility with start/finish times)

We are on the hunt for a Warranty Advisor with experience in automotive Warranty claims and processes to come and join the fantastic team at our Vauxhall and Kia dealership in Chester. You will be based within our Aftersales Department and will be part of an enthusiastic and friendly team whowill be there to support and guide you through your new role.

The Manager will impart their knowledge and experience allowing you to develop your skills and establish a long career within the Automotive industry. Don’t forget you will also have a supportive team around you to help you along the way!

Our Warranty Administrators and Advisors are fundamental within our Warranty department! Day-to-day they are primarily responsible for processing warranty claims as well as liaising with customers both face-to-face, over the phone and via email. We are looking for an individual with a customer service background “serviced” to perfection!

Responsibilities

• Examine completed warranty repair orders

• Prepare claim forms and supporting material

• Ensure maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork

• Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of the Dealership, manufacturer, and customer

• Inputting the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule

• Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims

Qualifications/Experience

We are looking for an individual with a technical background, from within the Automotive industry. You will possess attention to detail and strong organisation skills; this is essential when prioritising and scheduling work appropriately. You will also be great at talking to customers and showcase a friendly but professional manner. Furthermore, you will be able to build strong and lasting relationships with your fellow colleagues.

It is also essential that you have strong IT skills; are you able to easily navigate around the Microsoft packages?

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.

Core Benefits:

• Competitive salaries with structured pay scales and progression as you grow within the business

• Generous annual leave that increases with your length of service

• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave

• Access to Techscheme for discounted technology purchases with flexible payments

Health & Wellbeing:

• Eyecare vouchers to help cover vision care needs

• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing

• Dental insurance for everyday dental care and unexpected treatments

• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing:

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app

• Free will writing services to help plan for the future

• Flexible life assurance options and partner life assurance for added protection

Leisure & Lifestyle:

• Discounted gym memberships to support an active lifestyle

• Travel insurance to help you explore with confidence

• Access to home and technology vouchers

• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.