Warranty Administrator Dealership

Warranty Administrator, Dealership Operations

About Carvana

At Carvana, we sell cars—but we’re not car salesmen. Our promise is simple: we won’t sell a car to a customer that we wouldn’t sell to our own mom. Period. That’s why every vehicle goes through Carvana’s process, where it’s inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we’re bringing those same values to our new car dealerships—delivering quality, trust, and care you’d be proud to share with Mom.

We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.

Think you’ve got what it takes to join our team? Keep reading below to see what we’re looking for!

About the team and position

We’re looking for a Warranty Administrator to join our growing team. You will be responsible for the accurate, timely submission, correction, and collection of all service warranty claims. This role acts as the key liaison between several internal

teams, managing detailed documents and ensuring compliance with all warranty policies and procedures.

What you’ll be doing

• Claim Submission & Tracking: Prepare, submit, and track all warranty claims daily to manufacturers or third-party providers to ensure prompt payment.

• Compliance & Auditing: Audit repair orders for proper documentation, labor times, and codes, ensuring strict adherence to manufacturer and dealership warranty policies; promptly addressing any discrepancies or unpaid claims

• Team Communication & Support: Act as the primary liaison with service advisors and technicians to correct errors on repair orders and provide training on proper warranty procedures.

• Documentation & Policy Expertise: Maintain accurate records of all submitted claims and correspondence, and stay current on all manufacturer and third-party warranty policies and updates.

What you should have

• Proven experience as a Warranty Administrator or in an equivalent administrative role within an automotive dealership.

• Strong knowledge of automotive service and parts, as well as manufacturer warranty procedures.

• Exceptional organizational skills and a meticulous attention to detail, especially in handling financial and compliance-related documentation.

• Excellent communication skills with the ability to clearly articulate complex warranty guidelines to team members and external contacts.

• Proficiency in dealership management systems (DMS) and Microsoft Office Suite.

• Ability to work in a fast-paced, team-oriented environment.

What we’ll offer in return

• Full-Time Position with a competitive hourly wage.

• Medical, Dental, and Vision benefits.

• 401K with company match.

• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much much more.

• A great wellness program to keep you healthy and happy, both physically and mentally.

• Access to opportunities to expand your skillset and share your knowledge with others across the organization.

• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.

• A seat in one of the fastest-growing companies in the country.

Other requirements

• Must be able to read, write, speak and understand English.

• Must be at least 18 years of age.

• Must have a valid driver's license.

• A clean driving record with no more than two moving violations or DUI’s in the last three years.

• The physical environment requires the employee to work both inside and outside in various weather conditions.

• Frequent standing and walking (up to three miles each day).

• Ability to lift up to 60 pounds occasionally.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.