Warehouse Technician

About AppDirect
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is with Firstbase, a subsidiary of AppDirect.

About Firstbase, A Subsidiary of AppDirect
Recently acquired by AppDirect, the Firstbase team empowers the hardware lifecycle management and hardware purchase offering on the AppDirect Marketplace. The team is focused on building interactions between AppDirect and Firstbase while maintaining and growing Firstbase's existing user base and product offerings.

About You

We're looking for a detail-oriented professional with proven success in warehouse operations, electronics handling, and inventory management.
In this role, you'll perform technical warehouse operations, maintain inventory control systems, and ensure proper device handling and deployment to meet customer needs. This team oversees a variety of key warehouse tasks through our proprietary Warehouse Management System (WMS), including: inbound processing, order picking and packing, shipping, and performing meticulous device refurbishment processes for redeployment.

What you’ll do and how you’ll have an impact

• Receive, inspect, verify, and log inbound IT equipment using the proprietary WMS, ensuring accuracy against shipping documents.

• Organize, store, and maintain accurate device records in the WMS to support inventory visibility and access.

• Pick, pack, and ship devices and accessories using WMS-guided workflows, generating labels and documentation while meeting fulfillment deadlines.

• Track devices through refurbishment, including inspection, repair, testing, data wiping, and quality control, with all actions documented in the WMS.

• Identify and report device issues, coordinating repairs or disposition while maintaining accurate system records.

• Manage real-time inventory by performing stock checks, cycle counts, audits, and monitoring device movement throughout the warehouse.

• Generate and review WMS reports to monitor inventory levels, device status, and discrepancies.

• Support shipping and logistics by coordinating outbound shipments, ensuring proper packing, labeling, tracking, and accurate entry of all shipment data in the WMS.

What we're looking for:

• 2-3 years experience working in a warehouse environment, preferably with IT equipment or similar technology products.

• Exceptional attention to detail and accuracy in performing tasks such as product inspection, order picking, packing, and tracking shipments.

• Familiarity with Warehouse Management Systems (WMS) and the ability to quickly learn proprietary software systems.

• Strong organization with the ability to manage multiple tasks simultaneously in a fast-paced environment.

• Ability to troubleshoot minor device issues and perform basic repairs or maintenance on IT equipment.

• Basic knowledge of IT hardware, including laptops, monitors, and peripherals, is a plus.

• Physically able to lift up to 50 lbs and stand for extended periods.

Preferred Qualifications:

• Prior experience with IT device refurbishment or technical support.

• Familiarity with data security and IT asset management best practices.

• Forklift certification preferred

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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