Warehouse Technician

Location: Based in Atlanta, GA

Contract: Casual hourly contract

Expected Start Date: ASAP

Salary: $25 per hour

Job Overview:

Join our dynamic Warehouse/Hardware team at our regional headquarters in Atlanta as a Warehouse Technician. Embark on an exciting journey within the rapidly expanding US sports technology market, collaborating with major leagues like the NFL, NHL, MLB, and NBA.

As a Warehouse Technician, you'll be instrumental in supporting both office-based and on-site operations, playing a pivotal role in our service provision for the ever-developing technology sector in sports. Your responsibilities will span from inventory management to hardware builds, hardware support and logistics.

Expect a diverse workload, ranging from daily operational tasks to occasional but regular duties, all aligned with the dynamic needs of our business cycle. This role also offers opportunities for career advancement, contingent upon your performance, team synergy, and our overall business growth trajectory.

General Responsibilities:

RMA of broken hardware

• Build and follow processes for testing “RMA” hardware to either determine the root issue, fix the issue, or set aside to be shipped to the supplier

• Follow processes and communicate with suppliers to get broken hardware fixed

• ASUS Server Testing

• SuperMicro Server Testing

• Birger control testing

• Emergent Module Stress Testing

• SFP Testing

• Etc.

• Communicate with HQA on root causes in ClickUp and update the Critical Items Inventory Sheet with RMA notes

Rental Kits Checkout/Tracking

• Follow processes to track “rental” hardware (DSLRs, Spares Kits, Calibration Kits, PPE)

• Maintain the quality and cleanliness of rental kits and ensure that the proper practices are followed

• Ensure stock levels are maintained to fulfil installation and maintenance needs, and report to the Hardware Lead if procurement is needed

Kit Builds

• Build kits assigned by the Builds and Warehouse Lead using the provided kit list

• SMART

• BR

• Tracking Baseball

• POC

• Tracking NBA

• Track the progress of kit packing in ClickUp and in the Builds Master sheet

• QA/QC kits before shipment to ensure quality

• Coordinate any additional personnel in the warehouse to build kits in a specified time frame

• Prepare the completed kit for shipment by palletizing it and securing the hardware.

Warehouse Goods In

• When a delivery comes in, ensure it is updated in ClickUp and posted to the relevant Slack channel and/or stored in an appropriate location at the warehouse, and inventoried if necessary

Warehouse Goods Out

• Fulfil shipment requests made via ClickUp and otherwise by gathering the requested hardware, configuring it if necessary, and ensuring it gets picked up by FedEx.

• Follow individual processes for critical hardware shipped:

• Servers

• Installing the correct hardware

• Testing server for functionality

• Modules

• Back-focusing/IPing

• Troubleshooting Kits

• Calibration Kits

• Update the Slack and ClickUp workflows with progress

Inventory

• Maintain a system of inventory by consistently updating the Critical Items Inventory Sheet

• Update the sheet when items are taken/brought back

• Add notes to equipment in the inventory system

• Provide Inventory information to the Hardware Team based on current stock levels

• Consistently audit the critical items inventory for accuracy

Warehouse Operations:

• Cleanliness and Function:

• Help check out workstations

• Ensure stations are clean and functional

• Maintain a functioning and clean work area for daily use:

• Meeting rooms

• Warehouse Shelving

• Freight Area

Requirements:

• Excellent communication and organizational skills

• Some experience with Click-up/ Google Suite

• Ability to achieve deadlines

• Ability to identify and organize priorities self-sufficiently

• The ability to multitask, think analytically, and problem-solve

• Must demonstrate a diligent & organized approach to resolving technical issues and supplying clear solutions

• Responsibility for their own workload and upholding standards

• Competent in the use of all tooling and takes responsibility for the H&S and those around them

• Prepared to spend 7 days on-site per year to ensure that the Operational Team adhere to hardware processes and procedures and suggests improvements where possible. This may include operational support under rare, business-critical circumstances

• Flexibility to work outside of usual office hours

• Perform any reasonable requests made by your line manager on an ad hoc basis

• Bonus points if you have:

• Fusion 360 experience

• 3D printing experience

Application & Hiring Process:

• Application: If you're interested in this position, please submit your CV and complete the application form and hit submit.

• Review Period: Please note any application deadline, as the team will be actively reviewing applications up to that date.

• Hiring Manager Interview: Successful candidates from the Talent Acquisition Interview will be invited to an interview with the Hiring Manager(s). This could be virtual or in-person, and you will be provided with further details and preparation material (if required) before the interview.

• Offers & Feedback: The team will take time to review all feedback and conduct our final reviews.

The hourly wage for this position is $25. This job posting is for a temporary role, and the selected individual will be employed through a third-party managed service provider. As a temporary employee, you may be eligible to enrol in benefits, at your cost, through the managed service provider