Warehouse Storeperson (Tiles - Brookvale)

Warehouse Storeperson (Tiles - Brookvale)

About us: Hardware & General is a family-owned building and plumbing supplier based in Sydney. Founded in 1960 by Walter MacGregor, we've grown from a single corner store into a network of retail outlets across Sydney, while remaining proudly family-run and now in our third generation.

Our core customers: Builders and trade professionals, and we pride ourselves on delivering the products, expertise, and service they rely on to get the job done.

Our locations: Brookvale (our flagship site with multiple specialist sales centres), Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural.

What You'll Be Doing:

This role is split between warehouse operations (70%) and customer service/sales (30%). You will ensure the smooth running of the warehouse and yard by safely handling stock, managing deliveries, and keeping inventory organised. You will also support customers in-store by providing great service, product advice, and assisting with sales.

Key Responsibilities Include:

Warehouse & Yard (approx. 70%)

Safely operate a forklift and handle materials including loading, unloading, sorting, counting, and organising stock

Receive incoming goods and allocate them correctly to the warehouse or store

Prepare and load orders for delivery and monitor stock levels

Report damaged or missing stock and support order fulfilment across departments

Work across warehouse, store, and yard areas as needed

Follow all Work Health & Safety (WHS) policies and procedures

Customer Service & Sales (approx. 30%)

Engage with customers, identify needs, and recommend suitable products

Process quotes, sales orders, returns, and scheduling accurately

Build strong customer relationships to encourage repeat business

Work with internal and external teams to support customer requirements

Resolve customer issues and escalate where required

What We're Looking For:

Ability to prioritise tasks and work independently

Physically fit and able to lift up to 25kg when required

Previous experience with building materials is an advantage (not essential)

Strong communication skills and a team-focused attitude

Reliable with a strong commitment to safe work practices

Ability to understand customer needs and provide suitable solutions

Confident in recommending additional products to support sales outcomes

Accurate with transactions, stock handling, and following safety procedures

Current Forklift Licence (LF)

Previous warehouse or yard experience

Experience in the tiles, building, or home & garden industry (preferred)

What You'll Get in Return:

Attractive staff discounts across all our premium brands

Supportive, experienced, and secure team environment with long-standing employees, where collaboration and stability are valued

Join a business with a proud family history and make an impact from day one.

Apply now to grow your career with Hardware & General!