Warehouse - Order Fulfillment

At STAR, we specialize in the custom design and manufacturing of physical experiences. Our clients’ needs range from exhibits, retail and corporate environments, and branded events. Wherever a brand lives, STAR is there to make it shine.

At this time, STAR has an open position for a Warehouse - Order Fulfillment (full-time, non-exempt). This position plays a critical role in managing our clients’ properties

Job Description:

As an Order Fulfillment Technician, you play a vital role in the efficient and accurate processing of customer orders. Your primary responsibility is to ensure that orders are fulfilled correctly and on time, meeting quality standards and exceeding customer expectations. You will work within a dynamic team environment, utilizing technical skills and attention to detail to support the fulfillment process.

Responsibilities:

• Order Processing:

o Receive and review incoming orders through various channels, including online platforms, emails, and internal systems.

o Verify order details, including item specifications, quantities, and special instructions.

o Utilize order management software to process orders accurately and efficiently.

• Product Preparation:

o Retrieve items from inventory shelves or storage areas based on order requirements.

o Perform quality checks on products to ensure they meet specifications and standards.

o Set-up and break-down displays based on service drawings (will train).

o Package items securely and appropriately for shipping, following standardized procedures and guidelines.

• Inventory Management:

o Monitor inventory levels and assist in stock replenishment activities.

o Conduct regular inventory counts and reconcile discrepancies with inventory records.

• Quality Assurance:

o Conduct visual inspections of packaged orders to ensure they meet quality standards.

o Report any issues or discrepancies related to product quality, packaging, or labeling.

o Work with the Operations Excellence team to implement corrective actions and prevent recurrence of quality issues.

• Documentation and Reporting:

o Maintain accurate records of order processing activities, including order status updates and inventory transactions.

o Communicate effectively with team members and supervisors regarding workflow status and any potential issues.

The ideal candidate for this job will possess a collaborative spirit, a commitment to exceeding client expectations, fanatical attention to detail, and an exceptional ability to manage assigned tasks and timelines.

Skills:

Warehouse experience.

Ability to interpret and follow instructions

Shipping/receiving experience

Ability and experience operating a forklift

Ability to lift up to 75lbs

Proficient at using a computer and sending email

Good follow-up skills. Strong written communication skills. Self-motivated. Possess a positive, can-do attitude

Job Type: Full-time