Warehouse Automation Systems Engineer

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.

About the Role

ShipMonk is looking for a Warehouse Automation Systems Engineer to bridge the gap between our physical sorting infrastructure and our digital software ecosystem. We are moving beyond traditional "maintenance" and toward a software-driven approach to warehouse efficiency.

You are the ideal candidate if you are a Medior Software Developer who feels restricted by just sitting behind a desk. You have a "hacker" mindset—you want to know how the scanner talks to the database, why the PLC logic is delaying a diverter, and how a Python script can optimize the entire flow. You won't just be fixing hardware; you will be owning the intelligence behind our automated sorting systems.

Key Responsibilities

1. Sorter Systems & HW Orchestration

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Identify & Debug: Act as the primary technical owner for warehouse sorters, scanning tunnels, and automated conveyors.

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HW Maintenance: Perform high-level maintenance and troubleshooting on industrial hardware (scanners, dimensioners, sensors).

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PLC Integration: Navigate and debug PLC (Programmable Logic Controller) environments to ensure physical movements align with system instructions.

2. Automation & Software Development

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Sorting Logic: Write and maintain scripts (primarily in Python) to improve sorting efficiency, error handling, and data throughput.

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System Integration: Ensure seamless communication between the hardware layer and our Warehouse Management System (WMS).

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Data Visualization: Develop tools or dashboards to monitor sorter health and performance metrics in real-time.

3. Network & Infrastructure Resilience

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Industrial Networking: Solve complex network challenges specific to the warehouse floor (latency, wireless interference, IP management for IoT devices).

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Connectivity: Ensure that every scanner and controller has 100% uptime and robust failover protocols.

4. Process Optimization

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Systems Thinking: Look at the "big picture" to identify bottlenecks. Is a delay caused by a mechanical limit, a network lag, or a software bug?

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Innovation: Research and propose new hardware or software automation tools to keep ShipMonk at the forefront of logistics technology.

What We’re Looking For

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The Hybrid Profile: You have a software-first mindset (Medior level) but are "hardware-capable." You enjoy the physical manifestation of your code.

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Programming Proficiency: Strong experience with Python or similar languages for automation and system-level scripting.

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Hardware Literacy: Familiarity with PLCs, industrial scanners (Keyence, Cognex, etc.), and conveyor systems.

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Networking Knowledge: Solid understanding of TCP/IP, Ethernet/IP, and troubleshooting localized network issues.

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Problem-Solving DNA: You don't just fix symptoms; you find root causes in complex, multi-layered systems.

Bonus Points For:

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Experience with SQL or NoSQL databases.

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Background in Robotics or Mechatronics.

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Previous experience in a high-volume fulfillment or logistics environment.

Why ShipMonk?

At ShipMonk, we’re not just shipping boxes; we’re building the technology that powers the e-commerce world. This role offers the unique opportunity to work on a "living" system where your code immediately impacts the physical world. If you want to build the future of automated logistics, let's talk.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.