VP, Production Operations

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About the Role

As the VP, Production Operations, you are the architect of the agency’s execution engine. You will provide the strategic vision and operational framework necessary to deliver complex, multi-disciplinary work at scale while safeguarding margin and quality. Reporting to the SVP of Implementation & Transformation, you are responsible for the health, efficiency, and evolution of our delivery ecosystem.

You will bridge the gap between high-level business strategy and ground-level execution, ensuring our global resource pool is optimized and our delivery methodologies are future-proofed. Your leadership will define our workflow and performance standards by embedding agentic AI flows into our core processes, and maintain these processes with the evolution of the macro tech landscape.

Core Responsibilities

Delivery Quality & Execution Control

• Lead production and project management for the pod, across disciplines and regions

• Monitor project health across the portfolio; proactively mitigate risk and own escalations related to execution breakdowns or systemic friction.

• Push offerings toward productized, repeatable delivery models, reducing bespoke complexity and operational drag.

• Define and enforce clear scopes of work that protect teams, timelines, and margin.

• Ensure producers and project managers actively manage burn and project profitability - not just report on it.

• Treat timesheet accuracy as a commercial and operational lever, not an afterthought.

Margin Management, Scaling & Sales Operations

• Partner with Finance and business leadership on operational and financial modeling.

• Own margin health across the portfolio by monitoring the deal pipeline and orchestrating scaling decisions aligned to real demand.

• Design and implement hub and resourcing strategies that drive cost efficiency and resilience.

• Enable utilization gains and smart resource sharing across teams and projects without creating chaos.

• Oversee vendor strategies and rostering to protect margin while maintaining delivery quality.

• Lead change management and organizational shifts as the delivery model evolves.

Data, Process, Tools & Standards

• Define and track North Star metrics for operational excellence (e.g. utilization vs. realization, net margin, delivery quality, personnel tagging, orch charts).

• Drive efficiency through process simplification, tooling, playbooks, and clear ways of working.

AI Adoption in Operations & Delivery

• Drive AI adoption across delivery workflows; from scoping and staffing to execution and reporting.

• Build and lead teams of AI-literate operators who raise the baseline across the organization.

Experience & Profile

Professional Experience

• 14+ years in production, project management, or operations leadership within a global agency or professional services environment.

• Proven track record managing delivery for high-revenue portfolios ($20M+).

• Demonstrated success architecting global operating models and standards, not just running existing processes.

• Experience leading large-scale change management initiatives.

• Strong executive presence with the ability to influence senior stakeholders and partner closely with Finance and Account leadership.

Technical, AI & Operational Expertise

• Experiment non-stop with new AI tools and follow the latest developments closely.

• Fluency in collaborating with creative technologists.

• Understanding of how to embed AI and agentic workflows into operational and delivery processes.

• Experience owning and integrating enterprise delivery, project management, and financial systems.

#LI-Hybrid #LI-SDL1

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!

• Generous PTO and 15 company-wide holidays

• 401k with company contribution

• Paid parental leave

• Work-life balance with an emphasis on personal well-being

• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network

• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!

• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range:
$150,000—$170,000 USD

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.