VP of Commercial Operations

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.

Introduction:

The VP of Commercial Operations at Sword Health will play a critical leadership role in driving operational excellence and strategic initiatives within the Commercial organization. This role is responsible for leading the Commercial Operations function, ensuring the effective use of tools, data, and processes to optimize sales, customer success, and channel performance and to support the company’s growth objectives. The VP will work closely with senior leadership and cross-functional teams to align commercial operations with broader business goals, leveraging data-driven insights to drive continuous improvement and operational efficiency.

What you'll be doing::
• Lead the development and execution of the overall sales operations strategy, ensuring alignment with Sword Health's business objectives and sales goals.
• Build a world-class team of operations professionals, investing in their growth and development to achieve world-class outcomes.
• Oversee the management and optimization of the CRM system, ensuring data integrity and the effective use of sales tools and processes.
• Drive the sales forecasting and planning process, collaborating with sales leadership to set accurate targets, quotas, and resource allocation.
• Develop and maintain advanced sales reporting and dashboards, providing key insights into sales performance, pipeline health, and other critical metrics to senior leadership.
• Optimize sales territories and resource allocation, using data-driven analysis to ensure balanced and effective coverage across markets.
• Collaborate closely with marketing, finance, customer success, and other departments to ensure alignment and support for sales initiatives.
• Lead strategic initiatives aimed at improving sales efficiency, process automation, and overall operational effectiveness.
• Manage and mentor a high-performing Sales Operations team, fostering a culture of continuous improvement and excellence.

What you need to have::
• 10+ years of experience leading and scaling Sales or Commercial Operations in a fast-paced, high-growth environment.
• Strong CRM expertise, ideally with both Salesforce and HubSpot, and proven ability to optimize systems and data integrity.
• Deep experience in forecasting, planning, territory design, and performance management.
• Exceptional analytical skills with the ability to turn data into actionable insights and executive-ready recommendations.
• Proven success in cross-functional alignment across Sales, Marketing, Customer Success, and Finance.
• Strong understanding of revenue operations and full commercial funnel integration across teams.
• Proven ability to design and optimize compensation, quota, and performance frameworks.
• Experience supporting board and investor reporting, including commercial performance insights and presentations.
• Strong leadership skills and experience developing high-performing teams.

What we would love to see::
• Experience in the technology, enterprise software or digital health industry, with a deep understanding of the unique challenges and opportunities in these markets.
• A background in implementing and managing sales process automation tools and initiatives to drive operational efficiency.

To ensure you feel good solving a big Human problem, we offer:

A stimulating, fast-paced environment with lots of room for creativity. A bright future at a promising high-tech startup company. Career development and growth, with a competitive salary. The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare. A flexible environment where you can control your hours (remotely) with unlimited vacation. Access to our health and well-being program (digital therapist sessions). Remote or Hybrid work policy.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*
• Life and AD&D Insurance*
• Financial advisory services*
• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
• Health Savings Account*
• Equity shares*
• Discretionary PTO plan*
• Parental leave*
• 401(k)
• Flexible working hours
• Remote-first company
• Paid company holidays
• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.