VP – Network Operations Centre

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

As Vice President – Network Operations Centre (NOC), you will own and lead Toku’s global 24×7 NOC function, with direct accountability for service availability, incident performance, SLA compliance, audit readiness, and customer satisfaction across all platforms. This is a senior leadership role focused on people, process, and escalation ownership rather than hands-on troubleshooting, operating across a distributed follow-the-sun model. You will thrive in this role if you are comfortable owning strict contractual KPIs, leading teams through operational change, and delivering industry best results on availability and SLA performance.