VP, Global Head of Resourcing (Ad Agency Experience Required)

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

WHAT DOES A VP, GLOBAL HEAD OF RESOURCING DO?

The Global Head of Resourcing is a senior strategic leader responsible for the stewardship of the agency's most valuable asset: its people. This executive role partners directly with the EVP, Operations, COO and other senior leaders to ensure the company has the right talent, with the right skills, in the right locations to meet our global client demands and drive profitability. This position leads the long-term workforce planning, talent mobility, and resource optimization strategy for the entire organization. The Global Head of Resourcing will be instrumental in building a scalable, efficient, and high-performing operational framework that supports the company's growth and vision. 

• Lead, mentor, and develop a global team of resource managers, fostering a culture of high performance and strategic partnership. 

• Design and execute the global workforce planning strategy, ensuring the agency is prepared for future growth and evolving client needs. 

• Oversee global capacity planning and forecasting processes to maintain optimal staffing levels, minimize downtime, and maximize billable utilization. 

• Partner with Finance and Operations leadership to analyze and report on key profitability metrics, including utilization rates, billability, and project margins. 

• Drive the strategy for talent allocation and mobility, creating pathways for employees to gain experience across different regions, capabilities, and client accounts. 

• Identify and analyze current and future skill gaps across the organization; partner with HR and Talent Acquisition to develop and implement effective hiring and training strategies. 

• Own the strategy and optimization of the resource management technology stack (PSA, project management tools) to ensure data accuracy and drive data-informed decision-making. 

• Establish, track, and report on global resourcing KPIs to the executive leadership team, providing insights and recommendations for continuous improvement. 

• Serve as the primary point of escalation for resolving complex, high-stakes resource conflicts between departments or regions. 

• Develop and manage a global network of high-quality freelance and contract talent to provide flexible staffing solutions. 

• All other duties as assigned  

WHAT ARE WE LOOKING FOR?

• Minimum of 12+ years of experience in resource management, agency operations, or a related professional services field. 

• Minimum of 7+ years in a formal leadership capacity, with a proven track record of managing and developing teams. 

• Demonstrated experience in strategic workforce planning, capacity management, and forecasting on a large scale. 

• Strong financial acumen with a deep understanding of agency profitability drivers and metrics (e.g., utilization, billability, project margin). 

• Exceptional communication, negotiation, and conflict resolution skills. 

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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