VP, Digital Workplace Experience

Are you looking for an opportunity to make an impact and shape the future of the commercial real estate (CRE) industry?

Innovation meets excellence at Berkadia, where we give you the space you need to create and allow your ideas to flourish. We are leading the evolution of CRE, and can't do that without innovators who are driven by curiosity and are willing to challenge the status quo as they chart their career path – and Berkadia's future. Be Part of Building the Next. Be Berkadia.

The VP - Digital Workplace Experience is a strategic leader responsible for creating seamless, modern, and secure employee technology experience across the enterprise. This role blends digital workplace strategy, endpoint and collaboration ecosystems, Digital Employee Experience (DEX) capabilities, AI‑enabled productivity, and the integration of digital and physical workplace environments. The leader will partner across key operational and employee‑facing functions to deliver a smooth, frictionless end‑to‑end employee journey.

We Innovate to shape the future of CRE, so in this role you will be responsible for:

Digital Workplace Strategy & Modern Experience Vision

• Develop and execute a holistic Modern Digital Workplace strategy that unifies endpoint technologies, collaboration platforms, workplace experience tools, and hybrid work models.

• Build and manage an Integrated Physical + Digital Workplace Experience roadmap, ensuring consistent, intuitive user experiences across both office and remote settings.

• Drive digital adoption, employee digital literacy, and technology-enabled behaviors across the enterprise.

• Drive the development and implementation of AI-powered workplace solutions, including virtual assistants, automated workflows, and intelligent digital support to enhance employee self-service and productivity.

• Leverage analytics and experience monitoring to optimize digital employee journeys and continuously improve workplace efficiency.

• Serve as a senior thought leader for workplace technology innovation, employee experience, and emerging trends.

Digital Employee Experience (DEX) Strategy & Platform Ownership

• Lead the implementation and evolution of DEX platforms, including experience telemetry, sentiment analytics, automated remediation, and proactive issue detection.

• Develop governance practices for experience scoring, benchmarking, automated healing workflows, and experience insight review cycles.

• Use DEX insights to improve device performance, application stability, collaboration experience, workflow friction, and overall employee satisfaction.

• Integrate DEX telemetry into broader operational processes, partnering with Service Desk, Engineering, and Support teams to elevate service quality and reduce incidents.

Enterprise Endpoint & Workplace Technology Strategy

• Develop and execute an enterprise endpoint and workplace technology strategy encompassing device management, operating systems, configuration, application delivery, and lifecycle for secure, high-performing, and reliable user experiences.

• Oversee engineering and technology teams to deliver and continually improve modern device architectures, collaboration platforms, AV/meeting technologies, and productivity systems that support hybrid and remote work.

• Partner with Facilities to create technology-enabled workplaces, identify and address workflow friction points, and maintain a balanced roadmap focused on modernization, operational stability, AI integration, and user experience enhancements.

• Ensure workplace technologies comply with enterprise security, privacy, and compliance standards, partnering with InfoSec to manage risks and guide responsible AI use.

Leadership, Team Development & Vendor Management

• Lead high‑performing engineering, workplace experience, and collaboration teams.

• Promote a culture of innovation, accountability, and customer‑centricity.

• Manage vendor relationships, contracts, and workplace technology investments.

• Oversee budgeting, planning, and prioritization of workplace initiatives.

We Stand for Excellence, so to achieve success in this role you should have:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.

• 10+ years of progressive experience in workplace technology, end‑user computing, collaboration tools, or digital workplace leadership.

• 5+ years managing technical teams.

• Proven experience with DEX platforms, collaboration ecosystems, endpoint engineering, and ITSM/digital experience monitoring.

• Experience implementing AI‑driven workplace capabilities.

• Experience leading hybrid workplace transformation or workplace experience engineering.

• Background in automation‑driven support models and workflow optimization.

• Demonstrated success driving adoption of modern tools and improving employee experience.

We believe People Matter, so we offer benefits that go beyond:

• Monthly paid volunteer hours and donation matching to benefit our communities

• Employee Resource Groups that help you grow with us

• Fertility and family planning services

• Up to 12-weeks of fully paid parental leave

• Mental health care, including free counseling sessions:

• We'll help fund your learning journey with generous tuition reimbursement

• Pet insurance discounts

• And more!

Be Part of Building the Next. Be Berkadia.

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Berkadia, as an equal opportunity employer, celebrates our employees’ unique differences, which we believe drives personal and company-wide innovation and creates a people-first culture where your career can take the long view. To achieve these goals, we are committed to the full inclusion of all qualified individuals, without regard to race, religion, age, color, national origin, gender, sexual orientation, gender identity or expression, marital status, domestic partner status, military and veteran status, disability, pregnancy, parental status, genetic information, political affiliation, or any other status protected by federal, state and local laws.

In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact [email protected].

You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.