VP, Customer Success

Coveoen

Canada; Montreal (Province of Quebec, Canada); Province of Quebec (Canada) (Canada | Canada) permanent

Posted: January 5, 2026

Job Description

Shape the Next Chapter of Customer Success Excellence

Ready to redefine the future of Customer Success in an AI-powered world?
At Coveo, we are powering over 700 organizations to transform their data into personalized, high-impact digital experiences. Powered by cutting-edge technology, a culture of innovation, and a global reach, Coveo is entering an exciting new chapter of growth.

We’re looking for a visionary and strategic Vice President of Customer Success to lead and scale an international team of about 50 people across North America, Europe, and Asia-Pacific. You’ll have a direct impact on customer success by combining strategic vision, operational excellence, and inspiring leadership.

What You’ll Do

• Lead and scale a high-performing global Customer Success team, fostering accountability, collaboration, and innovation.

• Define and execute a world-class Customer Success strategy aligned with Coveo’s AI-first, product-led vision.

• Accelerate customer adoption, retention, and expansion through data-driven engagement and value realization.

• Build trusted relationships with enterprise executives, driving advocacy and long-term partnership.

• Champion operational excellence through scalable processes, KPIs, and industry-leading tools such as Salesforce and Gainsight.

• Partner cross-functionally with Sales, Product, and Marketing to ensure a seamless, customer-first experience.

• Inspire a customer-obsessed culture that prioritizes impact, learning, and continuous improvement.

• Represent Customer Success as a strategic voice within Coveo’s leadership team and with key customers.

What You’ll Bring

• 12+ years of experience in Customer Success or related leadership roles, ideally within high-growth SaaS or enterprise software environments.

• Proven track record leading global CS teams at scale ($100M–$500M+ revenue).

• Experience owning end-to-end CS functions and driving measurable improvements in retention and expansion.

• Deep understanding of complex enterprise solutions and customer lifecycles.

• Technical fluency with CS tools and data infrastructure (e.g., Salesforce, Gainsight, Data and AI tools).

• Experience in CS transformation initiatives, including tool overhauls and community portal builds.

• Exposure to industries such as Commerce, Customer Experience, and Applied AI strongly preferred.

Send us your application, we want to know what you're all about!

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