Volunteer Systems Specialist

The Volunteer Systems Specialist for YouVersion is primarily responsible for the day-to-day management of the systems and processes related to volunteer onboarding, training, and resources. This role will work cross functionally with YouVersion Volunteer Managers (staff) and their teams to ensure there is alignment on centralized processes and tools for volunteers, initiate improvement and growth of volunteer management systems, and streamline team-wide volunteer data efforts. This role will equip and resource the staff team through training and data reporting. This role supports the team’s direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.

We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.

What You'll Do:
• Partner with the Life.Church Rock team to maintain and improve an effective volunteer management system.
• Own and execute internal processes for onboarding and communicating with YouVersion Central volunteers.
• Expand the capability of the tools used to serve the team beyond onboarding volunteers.
• Manage the YouVersion volunteer website to ensure all content is relevant and up to date.
• Partner with the Life.Church Risk team to ensure the background check process is in-line with the organization and is being executed properly.
• Partner with the YouVersion Data team to create and maintain dashboards to measure KPIs related to volunteers and use learnings from data for reporting to leadership and to inform strategies for improvement of volunteer recruitment, onboarding, engagement, and retention.
• Conduct user experience audits during the volunteer onboarding process and share findings with the team.
• Execute and measure the success rate of volunteer recruitment campaigns.
• Partner with Volunteer Operations, Volunteer Managers, and Data team to build volunteer retention strategy.
• Collaborate with Volunteer Managers (staff) and the Volunteer Operations team to implement a unified volunteer leadership orientation process.
• Ensure volunteer training materials are accurate, high-quality, consistent, and up-to-date at all times.
• Develop a system for the intake and communication of internal stakeholders’ bug reporting, feature requests, and feedback for the enhancement of tools used to manage volunteers.
• Establish a process to align staff members on data and processes, and provide updates and staff training related to these areas.
• Collaborate with Volunteer Managers and the Volunteer Operations team to create a volunteer portal, bringing current volunteer sites and resources into a shared ecosystem.
• Partner with the Volunteer Operations team to help new volunteer teams get established, equipped with the right tools, build training, and other tasks related to launching a new team.
• Help teams identify needs and develop solutions through guidance and documentation.

Skills Needed to Succeed:
• Excellent verbal, written, and interpersonal communication skills to foster relationships and partnerships.
• Ability to self-motivate, make independent decisions, and solve problems.
• Maintain flexibility and initiate the creation of new processes and project strategies.
• Excellent at process and organizational management to coordinate, structure, and provide vision to projects.
• Strong critical thinking skills to analyze complex problems, identify underlying issues, and develop effective solutions in a dynamic work environment.
• High School Diploma or GED.
• 1-3 years of related work experience.

Benefits We Offer
・ Paid parental leave, including maternity, paternity, and adoption leave.
・ Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
・ Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
・ Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
・ Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
・ Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
・ Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
・ $160 annually in development dollars for team members to invest in their professional growth.
・ Casual dress and work environment.
・ And much more!

Our Beliefs, Culture, and Commitment to Diversity
At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.

While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.