Volunteer & Services Coordinator (Tracy EHP)

Volunteer & Services Coordinator (Tracy EHP)

In-Person Full-Time (40 hours per week) Position in Tracy, CA (Non-Exempt) 

Who We Are

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.  

RP is led by survivors with a focus on reflection, innovation, and connection.  We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

Who You Are

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path towards healing, and have an orientation towards survivor-centered services.

You are a go-getter who enjoys fast paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time-sensitive projects. You are flexible, creative, and take initiative in handling emergencies. 

What qualifications are required for this position?

You Are Also:

Bachelor’s degree in human services, communications, nonprofit management, or related field preferred; equivalent experience may be considered.

Minimum of two to three years of experience coordinating volunteers, programs, or community services.

Strong organizational and coordination skills with the ability to manage multiple schedules and priorities.

Excellent communication and relationship-building skills.

Ability to work collaboratively with diverse groups including staff, volunteers, and community partners.

Experience working in homelessness services, shelters, or community-based programs.

Experience planning workshops, events, or service delivery coordination.

In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles.  If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue.  Instances where staff cannot be approved to drive will be reviewed on a case by case basis to determine if employment can continue in their role without driving agency vehicles.  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.

Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

What You Will Do

The Volunteer and Services Coordinator is responsible for coordinating on-site services delivered by community partners and managing the organization’s volunteer program. This role ensures that external services, workshops, and resources are effectively integrated into program operations and that volunteers are recruited, trained, and supported to contribute meaningfully to the organization’s mission.

The Volunteer and Services Coordinator serves as a key bridge between the organization, community partners, and volunteers, ensuring services are well-organized, aligned with participant needs, and delivered in a structured and respectful environment. This position plays an important role in enhancing program capacity by leveraging community resources and engagement.

Responsibilities include

Volunteer Program Coordination

Recruit, onboard, and support volunteers across program sites.

Coordinate volunteer schedules and assignments to align with program needs.

Provide orientation and training to ensure volunteers understand program expectations, boundaries, and roles.

Maintain regular communication with volunteers and provide ongoing support and recognition.

Track volunteer hours, participation, and engagement.

On-Site Services Coordination

Coordinate and schedule on-site services provided by community partners, including workshops, presentations, and resource services.

Ensure services are aligned with participant needs and program priorities.

Serve as the primary point of contact for partner organizations providing services on site.

Maintain a calendar of services and ensure smooth implementation of scheduled activities.

Partner Engagement and Relationship Management

Develop and maintain relationships with community partners and service providers.

Identify opportunities to expand services and bring additional resources into the program.

Ensure partners understand program guidelines and expectations when providing services on site.

Program Integration and Support

Work closely with program staff to ensure volunteer activities and partner services are well-coordinated with daily operations.

Ensure volunteers and partners contribute to a safe, structured, and respectful environment.

Support program events, workshops, and community engagement initiatives as needed.

Documentation and Reporting

Maintain records of volunteer participation, partner engagement, and services provided.

Track service delivery and support reporting on program activities.

Provide updates to leadership on volunteer engagement and partner services.

Compliance and Best Practices

Ensure volunteers and partners adhere to organizational policies, confidentiality standards, and program guidelines.

Support training and implementation of trauma-informed and participant-centered practices among volunteers and partners.

Complete functional timesheets by assigned due dates in compliance with time allocations.

Actively participate in reflective supervision sessions.

Create and maintain documentation of processes and procedures related to job duties.

Other duties as assigned.

Working Conditions

This position requires consistent on-site presence to coordinate volunteers and facilitate on-site services. The role may require occasional evenings or weekends to support volunteer activities, workshops, or community events.

Local travel may be required.

Applying

The pay scale for this role is $30 per hour (non-exempt). The benefits that come with working at RP at full-time hours include medical, dental, and vision plans, a life insurance policy, significant vacation, sick time, restorative care time, and immediate vesting in our 403(b) with a generous match. This is a full-time, 40 hours per week position. 

Preference will be given to internal applicants. 

If all this sounds like a good fit for you, please submit your resume and, instead of a traditional cover letter, respond to the following prompts:

Why do you want to work for RP and why are you a good fit for this role? (200 words max)

Using the qualifications listed above (under Who You Are section), please list the top 5 qualification(s) that you feel you currently excel in and 2 qualifications you feel you will need to work toward proficiency. Please provide a brief explanation for each (a few sentences).

What experience do you have coordinating volunteers or external partners to deliver services to programs?