Volunteer Experience Specialist

The Volunteer Experience Specialist for YouVersion is primarily responsible for developing and executing strategies to support an excellent serving experience for YouVersion volunteers, as well as increase volunteer engagement. This role will work cross-functionally with YouVersion Volunteer Managers (staff) and their teams on engaging and caring for volunteers, recruiting, overseeing volunteer onboarding, span of care, and creating systems to support the volunteer team. This role supports the team’s direction, initiatives, and ministry efforts to achieve outcomes that further Life.Church’s mission and reach people for Christ.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.

We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.

What You'll Do:
• Lead through the planning and execution of organization-wide YouVersion volunteer events and leadership sessions.
• Refine and implement organization-wide YouVersion volunteer communication strategies and initiatives.
• Lead volunteer appreciation strategy and manage inventory, shipments, and budget allocation.
• Provide development opportunities to ensure all YouVersion volunteers are equipped with the necessary tools needed to be successful.
• Partner with Volunteer Operations, Volunteer Managers, and Data team to build volunteer retention strategy.
• Evaluate roster management within volunteer span of care.
• Collaborate with YouVersion volunteer teams to understand needs and ensure recruitment efforts are aligned with team needs.
• Partner with the YouVersion Marketing team to develop and implement a volunteer recruitment strategy.
• Create and scale volunteer recruitment processes to ensure processes are efficient and effective.
• Develop surveys and additional ways to gain feedback from the Serving Community, analyze results, share reports with the team, and collaborate on strategies for improving the volunteer experience.
• Partner with the Volunteer Operations team to maintain a resource hub for Volunteer Managers (staff) to reference policy and procedure documents, along with access to tools that support them as they care for their volunteer teams.
• Create guidance for staff for best practices in leading YouVersion volunteers.
• Collaborate with Volunteer Managers and the Volunteer Operations team to create a volunteer portal, bringing current volunteer sites and resources into a shared ecosystem.
• Manage emails from volunteers during the onboarding process.
• Lead regular Volunteer Managers (staff) collaboration meetings.
• Implement unified orientation processes and leadership promotions for volunteers.

Skills Needed to Succeed:
• Excellent verbal, written, and interpersonal communication skills to foster relationships and partnerships.
• Ability to self-motivate, make independent decisions, and solve problems.
• Maintain flexibility and initiate the creation of new processes and project strategies.
• Excellent at process and organizational management to coordinate, structure, and provide vision to projects.
• Strong critical thinking skills to analyze complex problems, identify underlying issues, and develop effective solutions in a dynamic work environment.
• High School Diploma or GED.
• 1-3 years of related work experience.

Benefits We Offer
・ Paid parental leave, including maternity, paternity, and adoption leave.
・ Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.
・ Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.
・ Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.
・ Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.
・ Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.
・ Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!
・ $160 annually in development dollars for team members to invest in their professional growth.
・ Casual dress and work environment.
・ And much more!

Our Beliefs, Culture, and Commitment to Diversity
At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.

While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.