Volunteer Coordinator

POSITION:                    VOLUNTEER COORDINATOR                    

FLSA STATUS:                NON-EXEMPT

DEPARTMENT:               FULL CIRCLE RCC (POLK COUNTY)

LOCATION:                       DES MOINES, IA

REPORTS TO:               CENTER MANAGER

DIRECT REPORT(S):     N/A

SUPERVISION:             VOLUNTEERS

POSITION OVERVIEW:

The volunteer coordinator is responsible for recruiting, training, and managing volunteers to support the organization's mission and activities. This role involves developing and implementing volunteer programs, ensuring that volunteers are effectively utilized and motivated, and maintaining positive relationships with volunteers. Strong organizational, communication, and interpersonal skills are essential to effectively manage volunteer programs and ensure a positive experience for all participants.

This is a non-exempt position and is based on a 40-hour work week. The volunteer coordinator will adhere to the following schedule:

Mondays: 11am-7pm

Tuesdays: 11am-7pm

Wednesdays: 8am-4pm

Thursdays: 11am-7pm

Fridays: 11am-7pm

The volunteer coordinator may work occasional weekends for community events and meetings.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

Volunteer Management Program Oversight

Oversee the recruitment, training, and coordination of volunteers to support the organization's initiatives and programs.

Recruit a diverse group of volunteers.

Schedule and facilitate interviews with potential volunteers.

Identify opportunities that fit each volunteer’s interests and capacity.

Adhere to the policies, procedures, and processes in the volunteer manual. Offer suggestions for improvements to the volunteer manual as appropriate.

In partnership with the center manager:

Monitor volunteer engagement, satisfaction, conflict, and potential issues.

Ensure volunteer processes, procedures, and policies are implemented consistently.

Coordinate volunteer coverage for special events at the RCC and in the community.

Coordinate and oversee continuing education opportunities and volunteer trainings.

Provide at least monthly volunteer orientation sessions.

Assist volunteers in completing the Recovery Coach Academy, ethics training, and other relevant trainings.

Volunteer Supervision

Provide guidance, support, and feedback to volunteers, ensuring they understand their roles and responsibilities, and addressing any issues that arise.

Provide structure, supervision, coaching, and appropriate corrections for volunteers.

Ensure volunteers record their hours, commit to filling agreed-upon shift(s), are engaged in activities, and adhere to confidentiality agreement.

Ensure volunteer tasks are completed.

Ensure that engagement with volunteers is culturally responsive, trauma informed, inclusive, and based on needs identified by those in recovery at whatever stage they may be.

Oversee volunteer recognition activities and events.

Help volunteers develop leadership skills and professional skills.

Assist volunteers in planning and hosting community events.

Offer various self-care opportunities for volunteers.

Peer Recovery Support Services

Help those who are seeking to initiate or sustain their recovery to navigate their own recovery journeys by providing guidance, support, and encouragement.

Practice appropriate self-disclosure of personal recovery experiences and when sharing recovery journey to inspire and motivate individuals to seek positive change.

Assist center manager in designing and maintaining the RCC’s programming and core services.

Promote and engage in all peer recovery support services offered by the RCC (e.g., resource connection, recovery coaching, Telephone Recovery Support (TRS), onsite and offsite recovery meetings).

Assist the center manager with hosting regular Community Planning Committee meetings and recruiting new committee members.

Partner with the center manager to establish collaborative relationships with strategic community partners.

Administrative

Provide essential support by performing a variety of administrative tasks.

Assist the center manager in developing and managing monthly calendar of events.

Meet regularly with center manager to coordinate goals and volunteer tasks.

Discuss and resolve problems and concerns with center manager.

Assist center manager with data collection, reporting, and continuous program improvement.

Provide input and utilize tools created by technical assistance provider.

Distribute, collect, and input required forms, such as:

Volunteer application, with background consent form.

Volunteer timesheet.

Training logs.

MINIMUM QUALIFICATIONS:

Personal experience with substance use disorder, mental health conditions, recovery, and/or justice system involvement preferred.

Knowledge of or personal experience with recovery systems, medication-assisted treatment, multiple pathways of recovery, harm reduction, criminal justice systems, person-centered approaches, and peer recovery support services.

A minimum of one year of experience in volunteer management, program coordination, and/or leadership development preferred.

Must agree to complete the CCAR Recovery Coach Academy and Ethical Considerations for Recovery Coaches within six months of hire.

Effective communication and interpersonal skills; capable of interacting with a wide range of stakeholders.

Ability to manage multiple projects, priorities, and partnerships simultaneously.

Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), virtual meeting platforms (e.g., Zoom), and data entry.

Valid driver’s license, good driving record, car insurance, and reliable transportation.

ENVIRONMENTAL CONDITIONS:   

The work is performed in a typical office or administrative environment as well as at partner organizations in the community.   

PHYSICAL REQUIREMENTS:   

Driving, climbing, stooping, kneeling, crouching, walking, lifting, reaching, talking, hearing, grasping and finger dexterity, repetitive motions.   

Sitting approximately 50 percent of the time.   

Standing approximately 20 percent of the time.   

Walking approximately 20 percent of the time.   

Driving approximately 10 percent of the time.   

Requires the exertion of up to 10 pounds of force continuously.   

Up to 50 pounds of force infrequently to lift or otherwise move objects.   

VISION REQUIREMENTS:   

The minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, and extensive reading.   

EQUAL OPPORTUNITY EMPLOYER:   

Full Circle Recovery Community Center is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Full Circle will provide reasonable accommodations to qualified individuals and encourages prospective employees and incumbents to discuss potential accommodations with the employer.   

Full Circle Recovery Community Center reserves the right to change this job description at any time.