Volunteer Coordinator

VOLUNTEER COORDINATOR JOB DESCRIPTION

GENERAL SUMMARY: Volunteer Coordinator will be responsible for cultivating, overseeing, tracking, and recognizing the volunteers and community service members of BAHS. This position will interview volunteers and community service individuals, determine the needs of BAHS and schedule these teams where necessary. Additionally, growing and fostering good community relations is essential for this position.

SUPERVISOR: Community Relations Manager 

This role requires weekend hours.

QUALIFICATIONS:

2-years of volunteer management preferred 

Customer service experience

Computer proficient and able to learn shelter and donor software

JOB SKILLS:

Able to handle large animals, able to walk large dogs 

Allergies that are aggravated by animals or cleaning supplies may be a disqualification

Able to stand, kneel, walk for up to 8 hours per day

Able to lift up to 50 pounds

Clean driving record and valid IL driver’s license; ability to drive 

Have good written and verbal communication skills 

Be highly organized, motivated, and detail-oriented

Be able to work well in a team environment with the public,
co-workers, and volunteers

Demonstrate emotional maturity and good judgment

Be committed to the mission, values, and goals of the
Belleville Area Humane Society

Be flexible and willing to help with jobs outside of this job description

Strong communications skills to handle tense and emotional situations involving the public

Maintain a positive attitude based on teamwork and overall good work ethic

RESPONSIBILITIES:

Actively recruit volunteers and community service members to serve the shelter; including external volunteer fairs 

Point of contact and supervisor of all volunteers and community service members

Manage and respond to volunteer@bahspets

Create and send newsletters to our volunteers, engaging them in all aspects of BAHS

Host service days for volunteer groups

Determine the daily, weekly, monthly and annual volunteer needs of our organization

Reach out to local businesses for support and services

Organize volunteers for community events (college talks, libraries, nursing homes etc)

Train volunteers and community service members on the operations of BAHS

Monitor volunteer involvement via BetterImpact

Plan and execute volunteer appreciation wrap around services and events

Attend training webinars/videos on new software

Proactively assess and attend to program needs, ensuring timely and reliable services

Perform essential functions for the program including but not limited to customer service, volunteer management, administrative tasks and data entry

Provide back up office support including but not limited to answering phones, filing, shipping, copying, working with shelter and donation management databases