VOIP Engineer - #34951

As a VOIP Engineer, you will be responsible for maintaining the health and performance of VoIP infrastructure, providing end-user support, troubleshooting call quality issues, and working closely with internal teams and external vendors to ensure reliable voice communications.

Company Profile:

Our client is a UK-based telecommunications company, specializing in VoIP phone systems, business broadband, and future-ready tools. They help businesses improve collaboration, streamline communication, and enhance productivity. With a focus on delivering reliable, fast, and cutting-edge services, they support businesses in adapting to the future of work.

Due to their continued success, they are looking to expand their team in the Philippines and seeking a passionate, skillful, self-motivated, and collaborative VOIP Engineer to join their dynamic team.

This is an excellent opportunity for those who value a workplace culture built on strong relationships, personal accountability, and collaborative teamwork.

Duties and Responsibilities:

• Maintain, configure, and monitor VoIP systems
• Set up software and hardware for customers, including Yealink desk phones, cordless phones, and WiFi solutions
• Troubleshoot and resolve issues on the Yeastar platform
• Provide technical support to end users and assist with VoIP-related issues
• Handle customer tickets and take inbound calls for technical queries and issues
• Resolve customer tickets through the support system, ensuring timely resolution and customer satisfaction
• Support customers throughout the complete rollout process, addressing call quality issues, broadband problems, and technical queries
• Document system configurations, change logs, and troubleshooting steps
• Monitor VoIP call flow and logs for anomalies and performance issues
• Ensure compliance with security policies and best practices for voice traffic
• Train end users on how to use the VoIP system and features
• Participate in VoIP system upgrades, migrations, and new installations
• Serve as the main point of contact for assigned customer tickets, handling independent tasks from start to completion
• Troubleshoot various technical issues and provide solutions throughout the support process

Requirements:
• Minimum of 2 years’ experience as a VOIP Engineer
• Proven experience with VoIP systems (e.g., Yealink, Yeastar)
• Understanding of SIP, RTP, QoS, NAT, firewalls, and network fundamentals
• Strong troubleshooting and problem-solving skills
• Experience with monitoring tools and call flow analyzers
• Good understanding of PBX and unified communications platforms
• Familiarity with IP networking, VLANs, and PoE for VoIP devices
• Excellent written and verbal communication skills, in order to effectively collaborate and communicate with the relevant team members and clients
• Strong telephone manner and a customer-focused mindset
• Ability to work independently and collaboratively with IT and support teams

Advantageous skills or nice-to-haves:

• Bachelor’s Degree in Information Technology, Science, Engineering or related