Voice CSR for Healthcare Account (Prior Authorization)

ISTA Personnel Solutions

Mandaluyong, Metro Manila, Philippines permanent

Posted: September 4, 2025

Quick Summary

We are seeking a highly skilled and experienced Voice CSR for Healthcare Account in our rapidly expanding team. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for customer service. The role involves reviewing and processing authorizations for healthcare accounts, with a focus on accuracy and efficiency.

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Review and process authorization requests from insurance companies.
• Handle inbound and outbound calls professionally and efficiently.
• Ensure that all assigned tasks are completed by the end of the day, with no pending items.
• Track and monitor task completion and provide timely updates to the direct team lead.

Requirements:
• At least 6 months BPO experience in a healthcare account
• Knowledgeable with US healthcare insurance

• Good working knowledge in checking and processing Authorization
• Good verbal and written English skills
• Must be willing to work on-site in Mandaluyong
• Amenable working night shifts

Benefits:
What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

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