Voice Architect/Engineer

systemCanadaTechnologies

Toronto, , Canada contract

Posted: December 31, 2012

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Quick Summary

A Voice Architect/Engineer is responsible for designing and implementing voice solutions for a large-scale contact center, utilizing Avaya phone switch technology and advanced skills in contact center design and function, with a strong focus on innovation and technical leadership.

Required Skills

SIP SMS Call Center

Job Description

SCT resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on strengthening our skills base. Every person selected for our team brings something new, something that adds to our offerings. We learn continuously, both on the job and through formal training programs.

• Avaya phone Switch - advanced
• Experience with Contact center design and function - advanced
• Strong desire for creativity and innovation; strong technical leadership abilities - advanced
• Proven ability to maintain leading edge skills in a rapidly changing environment - advanced
• Excellent communication skills (oral, written and presentation), organizational and collaboration skills
• Expert knowledge and development of diagrams and methodologies using Microsoft Visio and PowerPoint applications - advanced
• Extensive project management skills and experience - advanced
• Demonstrated ability to apply new technology concepts to a real working environment - advanced
• SIP
• SMS
• Call Center

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