Voice Administrator

Intersoftkk1

Bengaluru, KA, India contract

Posted: January 19, 2016

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Quick Summary

We are seeking a skilled Voice Administrator to join our team in Bengaluru, India. The ideal candidate will have excellent communication skills and experience in customer service, with a strong ability to work in a fast-paced environment.

Required Skills

Cisco Call Manager Unity Connections Voice Gateways CUBES SBCs SIP H323 MGCP Log Parsing and Analysis Windows Linux Video Conferencing

Job Description

Intersoft is a global business and technology consulting firm primarily serving consumer banks, wealth management firms, insurance companies and investment banks. Intersoft also offers its clients risk management and compliance-related software products and services in banking and financial services. In addition to serving its clients in the financial world, Intersoft serves its clients in telecommunications, pharmaceuticals and manufacturing space.

Intersoft will strive to create a superior work environment that will offer assistance to all key players and stakeholders – its clients, its employees, and its partners to achieve their aspirations together as a harmonized team and allow to stretch themselves beyond their perceived boundaries to achieve the best possible.

Ø Hands on experience in configuration and trouble shooting of Cisco call manager , Cisco Unity ,voice gateways ,CUBES ,SBC’s Presence etc

Ø Solid understanding of operations and adherence with ITIL processes.

Ø Expert in SIP,H323,MGCP protocols

Ø Hands on experience on Log and trace analysis.

Ø Experience with Windows and Linux platforms

Ø Experience in Cisco/Tandberg& Polycom video conferencing platforms

Ø Packet capture analysis.

Ø Customer handling experience

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