Visual Product Designer
Pylon Labs
Posted: December 5, 2025
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Quick Summary
We're building a core system of record for customer support across multiple channels, including Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community. As a Visual Product Designer, you'll distill customer feedback and collaborate with engineers to drive design decisions. Key skills include design thinking, user research, and technical design principles.
Required Skills
Job Description
At Pylon, we're building the future of B2B Post Sales.
Top support and success teams at companies like Hightouch, Merge, and Sardine use Pylon to manage their customer support across Slack Connect, Microsoft Teams, Email, In-App Chat, Slack Community—all in one place.
We're building a core system of record, an all-in-one product that has a massive surface area and complex design problems. We believe design is important and is a major product differentiator over incumbents. This is not about mindless pixel pushing, you will be distilling down customer feedback and collaborating with engineers to ship huge features equivalent to entire product lines at other companies. We're early too, this is an opportunity to set the design vision and the design system for Pylon.
What you'll do
• We're looking for someone who not only is a strong product designer, but also is particularly pointy at visual design.
• Within your first 7 days, hand off designs to engineering
• Dig into and understand customer problems/feedback
• Collaborate with product and engineering throughout a project (no waterfall here)
• Navigate both the problem and solution space with cofounders and peers (we do not have product managers)
• Communicate differing opinions and make/facilitate constructive decisions
• Think through the broad user flows for new features
• Generate high fidelity mocks and think through UI/UX
• Build up the design system alongside Wendy, Ben, and Oliver and engineering partners
• Validate design choices with analytics
Requirements
• Located in (or will relocate to) San Francisco and excited about working in-person
• Very organized and hard working and fast
• An interest in tinkering with the product and suggesting improvements
Compensation - Estimated benchmark compensation for this role is $200K USD, however, the offered compensation may be higher or lower depending on skill-level and experience-level.
Our perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Recently announced our Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 70+ and growing!