Visitor Experience Ambassador (P/T)

In this role, the successful candidate will be responsible for encouraging and guiding FWA visitors to explore, learn and connect with nature so as to further our mission and mandate. Key responsibilities include working as an Ambassador of FWA in our Visitor Reception area through the orientation of visitors with programs, activities and events. 

This individual will help operate the Nature Shop by providing information about products to visitors, maintaining stock and displays, as well as processing all sales transactions.  This job will require availability for evenings and weekends primarily, and week days during the Summer, depending on operational needs.

Key Responsibilities:

Actively promote and sell FortWhyte Alive offerings and services including but not limited to memberships, donations, programs, and merchandise

Maintain knowledge of all marketing promotions, initiatives and special events

Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary

Deliver sales and outstanding customer service

Ensure high levels of customer satisfaction by being knowledgeable on all products offered

Work with Retail Supervisor to tidy, organize and maintain store displays

***Please note: this position requires the handling of peanuts and peanut products

What you will offer:

Genuine enthusiasm for FortWhyte Alive and its mission - candidates are encouraged to visit our website fortwhyte.org for more information

Confident and comfortable engaging customers with exceptional customer service

Good interpersonal and communication skills

Strong customer service, organizational and decision making skills

Demonstrated ability to problem-solve and to be adaptable

Positive and helpful when working within a small team environment

Initiates completion of tasks or activities without supervision

Working knowledge of Microsoft Office and point of sale systems (POS)

FortWhyte Alive is devoted to developing a work environment and recruitment processes that are inclusive and barrier-free. Please let us know if an accommodation is needed at any stage of the recruitment process.

FortWhyte Alive is committed to creating and maintaining a diverse and inclusive workplace. Employment equity may be a factor in selection for this position. We welcome and encourage applications from Indigenous People, Black people, People of Colour, LGBTQ2S+ people and people with disabilities.