Virtualization Backup Engineer (Chinese Speaker)

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

About the Role

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.

Veeam Backup and Replication (VBR) is a reliable solution that lets us verify the recoverability of backups, recover instantly, and test upgrades in an isolated environment before putting them in production. The VBR technical support engineer is a trusted role that provides technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

We are now looking for a Virtualization Backup Engineer who will support the Veeam Backup and Replication solution.

What You’ll Do

• Performing troubleshooting and analysis, including log file investigation

• Acting as a technical focal point in relationships to fellow IT Professionals

• Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works

• Documenting of all customer interactions accurately and within SLA in our CRM tool

What You’ll Bring

• Fluent English (reading/writing/speaking)

• Fluent in Mandarin

• Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016

• Practical knowledge of TCP/IP (OS, firewall configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)

• As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)

• Ability to quickly learn, understand and explain technical information

• Ability and desire to take ownership of client issues through resolution

• Excellent time management skills

• Ability to work in a fast-paced environment

What You’ll Get

• Paid time off plus 3 global VeeaMe Days for self-care and paid volunteer time

• Private medical insurance and income protection during illness or injury

• Annual wellbeing allowance and flu vaccination vouchers

• Discounted HCF corporate health insurance

• Free, confidential counselling and coaching via EAP

• Superannuation contributions via salary sacrifice

• Car allowance for eligible field sales roles

• Salary sacrifice options for phones, laptops, and tablets

• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently located outside Australia, Veeam reserves the right to decline the application.

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By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.