Virtual Meeting Manager

Who We’re Looking For (Position Overview:)

The Virtual Meeting Manager is responsible for planning, coordinating, and delivering end‑to‑end virtual and hybrid meeting support services for the agency. This role ensures reliable, secure, and high‑quality execution of virtual meetings, web conferences, and hybrid collaboration events using Government‑approved platforms. The Virtual Meeting Manager serves as the primary operational lead for virtual meeting support, coordinating with service desk staff, conference room support teams, and Government stakeholders to ensure seamless meeting experiences.

What your Day-To-Day Looks Like (Position Responsibilities):
• Plan, schedule, and manage virtual and hybrid meetings, including pre‑meeting coordination, technical setup, live session support, and post‑meeting closeout activities.

• Provide operational and technical support for Government‑approved collaboration platforms, including Microsoft Teams and Zoom for Government.

• Serve as the lead for live meeting monitoring and issue resolution, proactively identifying and resolving audio, video, connectivity, and access issues during meetings.

• Coordinate with desktop support, service desk, and audiovisual support teams to ensure integrated support for meetings involving conference rooms, remote users, and hybrid participants.

• Maintain meeting documentation, run‑of‑show materials, and post‑event summaries or after‑action reports as required.

• Develop and maintain knowledge base articles, user guides, and standard operating procedures related to virtual meeting support.

• Track and report virtual meeting support metrics, recurring issues, and service trends in support of SLA tracking and continuous improvement initiatives.

• Support training and onboarding for users and staff related to virtual meeting tools, best practices, and accessibility features.

• Ensure all virtual meetings comply with federal security, privacy, records management, and accessibility requirements.

• Support after‑hours, high‑visibility, or mission‑critical meetings as authorized by the Government.

What You Need to Succeed (Minimum Requirements):
• Demonstrated experience supporting or managing enterprise virtual meeting or collaboration services in a federal or large enterprise environment.

• Strong knowledge of web conferencing platforms, virtual meeting technologies, and hybrid collaboration environments.

• Excellent coordination, communication, and real‑time problem‑solving skills.

• Experience developing user documentation, training materials, and operational procedures.

• Familiarity with federal IT security, accessibility, and compliance requirements preferred.