Virtual Care Coordinator

👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way obesity care is delivered. We offer weight management, primary care, nutrition counseling, and health coaching. Our care model combines in-clinic and virtual care to bring support to patients where and when they need it.

Backed by $50M in funding—including a $25M round led by CVS Health Ventures with support from a16z Bio + Health, Flare Capital, MassMutual, and Intermountain Ventures—we’re scaling fast and expanding access to evidence-based obesity care nationwide.

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is transforming care for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling, and behavioral health services for people of any size. Our hybrid model combines in-person and virtual care to meet patients wherever they are. We’re rapidly expanding and building a national virtual care team to support patients across all 50 states.

On-Site Requirements: Remote (U.S. Based)

Schedule: Full-Time, Monday-Friday

We’re looking for an experienced Virtual Care Coordinator to join our growing team. In this role, you’ll support patients and clinicians across the country by managing virtual patient check-ins, handling inbox messages, and ensuring seamless care coordination in a fully remote environment. This is an ideal opportunity for someone with prior virtual care experience who is comfortable navigating EMRs and multitasking in a fast-paced, digital-first clinic in a health tech startup environment.

This role reports to the Nationwide Virtual Care Practice Manager.

Responsibilities::
• Conduct remote patient check-ins and pre-visit preparation including medication reconciliation, health history intake, and screening questionnaires

• Document medical information accurately in the EMR and prep charts ahead of clinician visits

• Communicate with patients regarding upcoming appointments, test results, and follow-up instructions

• Support clinicians during virtual visits by entering real-time documentation, assisting with orders, and coordinating next steps

• Coordinate care: manage referrals, prior authorizations, and medication refill requests

• Ensure prompt and professional communication with patients, clinicians, and care team members

• Collaborate with the virtual care team to identify and improve workflows

• Maintain a warm, inclusive, and professional patient experience aligned with knownwell’s values

Requirements: :
• High school diploma or equivalent

• 2+ years of experience in a virtual care, patient coordination, or healthcare support role

• Familiarity with virtual care workflows in a primary care or chronic care setting

• Prior experience supporting care in a multi-state, remote care delivery model

• Strong communication and organizational skills

• Comfort with remote tools, secure messaging, EMR platforms (Athena preferred)

• Tech-savvy, adaptable, and comfortable operating independently in a remote setting

• Knowledge of obesity medicine, weight management, or chronic care workflows (preferred)

• Familiarity with HIPAA-compliant telehealth platforms (preferred)

• Experience with Athena EHR (preferred)

Pay & Perks:
💻 Fully remote opportunity
🩺 Medical, dental, and vision insurance
📈 401K retirement plan with company match
🏝️ Up to 20 days of PTO per year + company holidays
👶 Up to 14 weeks of parental leave (12 for non-birthing parents)
🏡 Annual work from home stipend for remote employees

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.