Virtual Assistant Trainer - Class Facilitator

Role Overview

We are seeking a dynamic and engaging Virtual Assistant Trainer whose core responsibility is to facilitate live and virtual training sessions for VAs.

This role focuses on delivering structured training programs, driving participation, and ensuring knowledge retention to turn trainees into confident, job-ready Virtual Assistants.

Key Responsibilities

1. Training Facilitation (CORE FUNCTION)

• Conduct daily live training sessions (Zoom or similar platforms)
• Deliver pre-designed training modules with clarity and energy
• Break down complex topics into simple, actionable steps
• Maintain high engagement through:
• Q&A sessions
• Interactive discussions
• Roleplays and simulations

2. Learner Engagement & Classroom Management

• Create a high-energy, supportive learning environment
• Encourage participation and manage different learning styles
• Handle questions, objections, and learning blockers in real-time
• Ensure trainees stay on track and motivated

3. Practical Training Execution

• Facilitate:
• Hands-on exercises
• Scenario-based activities
• System walkthroughs (CRM, bookkeeping tools, etc.)

• Guide trainees during live practice sessions
• Monitor task completion during class

4. Performance Monitoring & Feedback

• Observe trainee performance during sessions
• Provide real-time coaching and corrections
• Conduct quick knowledge checks (quizzes, recaps, drills)
• End each session with clear takeaways and action steps

5. Assessment Facilitation

• Administer practical assessments and exercises
• Guide trainees through assessment instructions
• Ensure integrity and proper completion of tasks
• Provide initial evaluation and feedback

6. Collaboration with Training Team

• Work with curriculum developers and other teams (Ops, placements, dev ops, pdev and executives)
• Provide feedback on training materials based on class experience
• Suggest improvements to enhance learning effectiveness

Requirements:
Required Skills & Qualifications

Core Requirements

• Proven experience in training, teaching, or facilitation (BPO, VA, or corporate training)
• Strong ability to present and explain concepts clearly
• Experience handling live virtual classes

Technical Skills

• Familiarity with:
• Zoom / Google Meet / Microsoft Teams
• CRM tools or bookkeeping systems (basic knowledge is acceptable)

• Basic understanding of AI tools

Soft Skills (CRITICAL)

• Excellent communication and presentation skills
• Strong classroom management ability
• High energy, engaging, and confident presence
• Patience and adaptability
• Strong listening and coaching skills

Preferred Qualifications

• Experience training Virtual Assistants
• Background in real estate, bookkeeping, or customer service
• Experience in facilitating large groups (10–30 trainees)

Benefits:
• Fully remote work, Full-time & long-term role (not project based)
• Competitive Salary & appraisal opportunities
• HMO & Insurance
• PTO
• Lots of opportunities & areas for growth