Virtual Assistant (PTE) [2620-244751]

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

Position Overview

The Virtual Assistant plays a crucial role in providing comprehensive administrative, operational, and communication support essential for the efficiency and success of our clients' teams. This pivotal role involves managing schedules for a wedding consultation business, coordinating projects, handling essential correspondence, and streamlining workflows to ensure the smooth execution of daily tasks and the successful delivery of client-focused initiatives. The ideal candidate will possess outstanding communication skills, validated by strong English proficiency equivalent to PTE standards, alongside a proven track record in a virtual support environment. We require a self-starter with an expert command of office software, strong problem-solving abilities, and a high degree of discretion and professionalism who can prioritize effectively and maintain meticulous attention to detail while working directly with a client in a remote setting.

Reference: 2620-244751

Responsibilities:
• Respond to customer inquiries using a provided FAQ and response guide to ensure accurate and consistent communication.

• Handle phone calls as needed to assist customers and address concerns promptly and professionally.

• Schedule appointments on the owner's calendar for inquiries that require a more in-depth discussion or consultation.

• Manage and organize email correspondence to ensure timely responses and follow-ups.

• Perform data entry tasks with a high degree of accuracy.

• Assist in streamlining workflows to improve operational efficiency.

Requirements:
• Proven experience as a Virtual Assistant or in a similar administrative support role.

• Proficient in calendar management and scheduling tools.

• High proficiency in office software (e.g., MS Office, Google Workspace).

• Excellent data entry skills with keen attention to detail.

• Strong organizational, time-management, and problem-solving skills.

• Ability to work independently, prioritize tasks, and meet deadlines.

• High degree of discretion and ability to handle confidential information.

• Exceptional written and verbal communication skills, with a strong command of the English language.

• A positive, professional, and pleasant customer service attitude.

• Proactive and can-do approach to work.

• Genuinely enjoys helping people solve their problems and cares about the customer experience.

• Nice to Have: Background or interest in the wedding, planning, or event industry.

More Information:
• This is a fully remote position

• We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.

• Work Schedule: 5:30am to 9:30am Philippines Standard Time