Virtual Assistant (Insurance Verification & Business Development Support)MRM

Virtual Assistant (Insurance Verification & Business Development Support)
Schedule: Full-time (40–44 hours/week), Eastern Time (8 AM – 5 PM)
About the Role: Seeking a highly organized and proactive Virtual Assistant to support a chiropractic office with administrative and business development tasks, including insurance verification, attorney outreach, and report preparation. Detail-oriented, tech-savvy, with excellent communication skills.

Key Responsibilities:
• Insurance Verification:
• Contact insurance companies to verify patient benefits (mainly auto insurance).
• Collect claim numbers, billing addresses, adjuster details, and benefit info.
• Complete verification forms accurately within 4–7 days.
• Handle long hold times professionally (calls may last up to 90 minutes).
• Attorney Outreach & Relationship Management:
• Use HighLevel Pro (CRM) to communicate with personal injury attorneys.
• Send messages, schedule Zoom or in-person meetings, and maintain follow-up.
• Assist in setting up lunches or coffee meetings to strengthen referral relationships.
• Report Preparation:
• Draft initial narrative reports using templates and patient data.
• Ensure accuracy and clarity for legal and medical documentation.
• Submit reports in Microsoft Word format for review.
• Additional Tasks:
• Coordinate calendars for meetings and appointments.
• Provide bilingual support (English/Spanish) for client communication.
• Maintain confidentiality and compliance standards.

Qualifications:
• 1–2 years in customer service, administrative roles, or sales; medical or legal experience a plus.
• Excellent written and verbal communication in English; Spanish is a plus.
• Strong organizational and time management skills.
• Ability to learn and use CRM tools (HighLevel Pro experience preferred).
• Proficiency in Microsoft Word and document formatting.
• Outgoing, professional personality; able to represent the brand positively.

Nice-to-Have:
• Familiarity with insurance processes.
• Experience in personal injury or medical office settings.
• Prior use of HighLevel Pro or similar CRM platforms.

Benefits:
• Opportunity to build professional relationships in medical and legal fields.
• Supportive team environment.
Apply Today! Submit your resume and a brief cover letter explaining why you're a great fit.