VIP Training Specialist

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a VIP Training Specialist to join our VIP Department.

Responsibilities:

• Create engaging and interactive training modules covering our full VIP offering, client engagement strategies, conflict resolution, product knowledge (e.g., games, promotions, and loyalty programs), effective use of tools etc.
• Conduct training sessions (in-person or virtual) for new hires and existing VIP staff, using a variety of methods such as workshops, role-playing, and e-learning platforms.
• Provide one-on-one coaching and feedback to VIP team members to improve their communication, upselling, and relationship-building skills with high-value clients.
• Ensure all training materials adhere to the regulations, data protection laws (e.g., GDPR).
• Collaborate with VIP managers to identify skill gaps and training needs, customising programs to address specific challenges.
• Track training effectiveness through KPIs such as customer satisfaction scores, client retention rates, and staff performance metrics, adjusting programs as needed.
• Stay informed on competitor offerings, and VIP service innovations to keep training content relevant and competitive.
• Maintain accurate records of training sessions, attendance, and certifications, ensuring alignment with company and regulatory standards.

Requirements:
• Strong communication and organisational skills.
• Experience as a trainer/teacher preferred.
• Native Russian speaker.
• English level: (B2) — sufficient to provide training sessions and workshops remotely.

Benefits:
• Remote work opportunity;
• Flexible working schedule;
• Interesting product;
• Learning opportunities;
• Career growth prospects.