VIP Team Lead - German Speaking

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

Job Purpose:

As a VIP team lead, your role is to manage a team of VIP Account managers, ensure their daily tasks and responsibilities are carried out efficiently and completely on a daily basis. To manage the team towards reaching and surpassing their goals.

Lead by example by assisting in the development of the team processes and procedures. Focus on surpassing targets on a monthly basis through proactive and reactive actions to be taken by your team.

Main Duties and Responsibilities:

• Manage the overall running of the VIP team

• Develop & implement strategic plans to ensure VIP Managers grow within their roles

• Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams’ strengths & addressing weaknesses

• Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships

• Manage and understand your team’s markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps

• Improving upon current procedures and implementing new processes

• Weekly reporting on team and market performance

• Conducting regular 1 2 1’s & Performance management

• Any other tasks assigned by Head or Director of Department

Job Requirement / Skills:

• Strong interpersonal skills

• Fluent German

• Gambling industry Knowledge and Experience is a must

• Working knowledge of Microsoft office

• Excellent organisational and time-management skills

• Excellent understanding of VIP Player Management

• Strong People management skills

• Excellent oral and written communication skills

• Scheduling and work planning

• Presenting and report skills

Education / Experience:

• Worked in a VIP role for 2 years or more

• Good understanding of client/customer and market requirements and dynamics

• Strong leadership skills with ability to drive a VIP team

• Ability to work under pressure

• Understanding of numbers and targets

• Fluent in German

What we offer:

• Monthly food vouchers (100 EUR);

• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;

• Starting from 20 paid leave days;

• 6 additional days of sick leaves without document required;

• Birthday gift cards;

• Sports card (Multisport);

• Wedding and newborn gifts;

• Breakfast, Friday lunches, fruits, and snacks in the office;

• Team-building events and activities;

• Career growth opportunities;

• Sunny, spacious office.

Ready to shine? Let’s make it real.

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