VIP Sportsbook Manager - German Speaking

Sofiastars

Sofia City, Bulgaria (Sofia, Bulgaria) permanent

Posted: January 16, 2026

Required Skills

Job Description

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are looking for a German VIP Sportsbook expert who will be responsible for managing and improving the experience of VIPs.

Requirements:

• Proficiency in English and German both written and spoken;

• Deep knowledge and experience in Sports Book;

• Proactive person with good support / sales skills;

• Strong communication and negotiation skills;

• Attention to details;

• Previous experience will be considered as an advantage.

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues;

• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;

• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;

• Ensure that products’ compliance is being followed according to relevant regulations;

• Previous experience as a Sales agent will be considered as an advantage;

• Hours must be worked during shift business hours.

We offer excellent benefits:

• Monthly food vouchers (100 EUR);

• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;

• Starting from 20 paid leave days;

• 6 additional days of sick leaves without document required;

• Birthday gift cards;

• Sports card (Multisport);

• Wedding and newborn gifts;

• Breakfast, Friday lunches, fruits, and snacks in the office;

• Team-building events and activities;

• Career growth opportunities;

• Sunny, spacious office.

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