VIP Services Executive

AccorHotel

Manly, NSW, Australia permanent

Posted: April 8, 2026

Required Skills

Job Description

Why work with Manly Pacific?

Located opposite the iconic Manly Beach, Manly Pacific Sydney - MGallery Collection blends refined coastal luxury with relaxed seaside energy.

With panoramic ocean views, beautifully designed rooms, a rooftop magnesium pool overlooking the Pacific and curated wellness experiences, Manly Pacific offers a unique escape just moments from Sydney’s vibrant beachside lifestyle.

Here, sophistication meets the ocean and every stay is designed to feel personal, elevated and memorable.

Curate and deliver refined 5-star service experiences, exceeding guest expectations through detail-driven hospitality.

• Deliver personalised guest experiences with a strong focus on VIPs, loyalty members, long-stay guests, and special occasions.
• Coordinate pre-arrival communications to anticipate guest needs and arrange tailored experiences.
• Ensure all guest profiles are accurately maintained and updated to support personalised service delivery.
• Respond promptly and professionally to guest enquiries, requests, and service recovery situations.
• Coordinate and oversee the preparation and delivery of in-room amenities, including quality checks for VIP arrivals.
• Build strong internal relationships to ensure smooth guest journeys across all touchpoints of the hotel.
• Act as a brand ambassador by upholding presentation standards, promoting hotel services, and delivering service excellence aligned with luxury hospitality expectations.

• 2–3 years’ experience in a hotel or luxury hospitality environment, with a passion for service excellence.
• Diploma in Hospitality Management, Business Administration, or a related field (preferred).
• Strong knowledge of Opera, Microsoft Office, and hotel systems.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels.
• Highly organised, adaptable, and detail-oriented, with the ability to multitask in a fast-paced environment while upholding 5-star service standards.

What’s in it for you:

• Work in front of the iconic Manly Beach  
• Staff canteen with food & drinks 
• Accor Property discounts 
• Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead 
• Benefits Your Way: Employee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more!

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

To apply please follow the link or send your resume to [email protected]

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