VIP Host

About YSI

Yellow Social Interactive is a dynamic and innovative leader in the social gaming industry, dedicated to creating engaging and interactive experiences across various platforms. Our commitment to excellence and creativity sets us apart in the market.

We seek exceptional, talented individuals who aim for excellence. With offices in Gibraltar, Antigua, and bases in Malta and the Philippines, plus a global remote team, we welcome motivated people capable of building and scaling business functions.

Job Purpose

The VIP Host is responsible for providing exceptional VIP service to our distinguished VIP clientele. The VIP Host will use various communication channels to enhance customer satisfaction, foster loyalty, and contribute to revenue growth. This role involves actively engaging with VIP customers, supporting Account Managers, providing feedback for campaign improvement, and meeting productivity and quality targets.

Responsibilities

• VIP Customer Communication: Engage with VIP customers through phone calls, emails, and social media to deliver personalized and proactive service. Respond promptly to VIP inquiries, requests, and concerns, ensuring a high level of customer satisfaction. Proactively reach out to VIP players to enhance their overall experience and increase their lifetime value.
• Supporting Account Managers: Assist Account Managers in their daily activities, such as contacting promotion winners and acknowledging VIP birthdays. Collaborate with Account Managers to ensure seamless communication and coordination in providing top-notch VIP services.
• Feedback and Campaign Improvement: Serve as a liaison between VIP customers and the Retention/Marketing Department. Provide valuable feedback from VIP interactions to contribute to the improvement of existing VIP campaigns and the development of new ones. Collaborate with relevant departments to implement campaigns that align with VIP feedback and preferences.
• Proactive Customer Retention: Take proactive measures to retain VIP customers and increase Company revenues. Collaborate with the team to identify specific segments of VIP customers for targeted communication aimed at revenue growth.
• Performance Targets: Meet weekly, monthly, and quarterly productivity, quality, and Service Level Agreement (SLA) targets. Demonstrate consistent commitment to delivering exceptional service while adhering to set performance metrics.
• Adherence to Policies and Procedures: Operate in accordance with company policies and procedures to ensure a consistent and standardized approach to VIP customer service. Uphold ethical standards and maintain confidentiality in all interactions with VIP customers.

Working Conditions & Compensation

• The role requires flexibility to work either a morning shift (6:00am – 3:00pm, including a 1-hour break) or an afternoon shift (3:00pm – 12:00am, including a 1-hour break).
• Salary: 3,733 XCD per month

Requirements

• Proven track record in delivering exceptional customer service, with a focus on VIP or high-value customers.
• Outstanding written and verbal communication skills.
• Proficient in utilizing various communication platforms, such as phone systems, email clients, and chat applications.
• Strong interpersonal skills and the ability to establish strong connections with VIP customers.
• Diligent and detail-oriented, capable of effectively managing multiple tasks and priorities.
• Adept at problem solving and addressing VIP concerns and requests promptly.
• Flexible and adaptable to changing situations and customer needs.
• Basic knowledge of the gaming industry and familiarity with VIP player preferences (preferred but not required).
• Capable of working both independently and collaboratively as part of a team.
• Exhibits a high level of professionalism and maintains a strong a customer-centric mindset.

Benefits:
• Competitive salary
• Commissions based on revenue
• Private Health Insurance
• Training & Opportunities for professional development
• 27 vacation days, including public holidays
• Dynamic and collaborative work environment

Join our team and contribute to creating a vibrant and supportive social gaming community! If you are a proactive and player-focused professional, apply now and be part of our mission to provide exceptional player experiences.