VIP Customer Support Representative

Growe welcomes those who are excited to:

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Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation;

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Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;

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Assist with issues related to deposits, withdrawals, and other payments;

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Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;

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Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

We need your professional experience:

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0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);

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English proficiency at an Intermediate level or higher;

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Proficient knowledge of customer service, and standard practices and procedures;

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Knowledge of sales principles and methods;

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Able to maintain customer confidentiality.

We appreciate if you have those personal features:

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Excellent verbal and written communication skills;

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Attention to detail;

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Problem-solving skills.

We are seeking those who align with our core values:

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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.