VIP Customer Support Representative

Growe welcomes those who are excited to:

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Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;

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Provide personalised, high-quality support to VIP customers across multiple brands;

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Act as the main point of contact for assigned high-value clients;

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Build and maintain strong, long-term relationships;

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Handle inquiries, issues, and escalations for different brands within the company;

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Adapt communication style and service standards according to each brand’s guidelines;

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Maintain deep knowledge of each brand’s products, services, and promotions;

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Demonstrate flexibility with schedules and workload;

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Meet KPIs related to response time, customer satisfaction, and retention.

We need your professional experience:

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0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);

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English proficiency at an Intermediate level or higher;

• Spanish proficiency at an Advanced level or higher;

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Brazilian Portuguese proficiency at an Advanced level or higher;

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Knowledge of sales principles and methods;

• Able to maintain customer confidentiality.

We appreciate if you have those personal features:

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Excellent verbal and written communication skills;

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Empathy;

• Out of the box thinking;

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Problem-solving skills.

We are seeking those who align with our core values:

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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.