VIP Customer support - German Speaking

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

We are looking for a VIP Service Support to support our VIP Account Managers in transferring exceptional service to our high-value customers.

Key Responsibilities:

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Support VIP Account Managers in controlling VIP client queries, updating account information, and processing special requests.

• Handle emails, calls for documents, escalation and general support

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Organise VIP customer database and keep track of high value client milestones, preferences, and activity.

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Prepare reports to VIP Account Managers on customer interactions and account status.

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Respond to VIP clients' queries, and ensure excellent service and swift resolutions.

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Assist with processing VIP transactions (e.g., deposits, withdrawals)

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Help coordinate and execute VIP promotions, bonuses, and special offers under the direction of the VIP Account Managers.

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Track and monitor the effectiveness of promotional offers, assisting in reporting to the management team.

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Ensure all VIP clients are informed about and receive their relevant promotions and bonuses.

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Inform VIP account managers of any unusual behaviours or account issues.

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Schedule meetings, handle VIP account documentation, prepare client reports, and maintain records for VIP clients.

Key Requirements:

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Previous customer service experience, preferably in a high-end service industry

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Fluent in German and English

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Ability to manage multiple tasks with accuracy

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Ability to work closely with VIP Account Managers and other team members

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Discretion in handling sensitive information, ensuring all VIP data is kept secure and confidential.

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Evening and night shifts

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Ability to handle customer complaints with a positive attitude

Benefits:

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KPIs bonus

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Snacks in the Office;

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24 days of vacation per year;

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Attractive office location and facilities;

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Medical insurance;

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Breakfasts and lunches in the office (partially paid by the Company);

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Languages classes (partially paid by the Company);

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Social Club of the Company.

Your potential + our support = success. Let’s make it happen!

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