VIP CS Reactivation Manager

Growe welcomes those who are excited to:

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Identify inactive / churned VIP players and segment them strategically;

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Contact players via phone, email, and messaging channels;

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Build and maintain strong relationships with high-value clients;

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Present tailored offers, bonuses, and promotions;

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Monitor player activity and adjust reactivation approach accordingly;

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Track KPIs: reactivation rate, retention rate, revenue recovery;

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Analyze churn reasons and provide feedback to management;

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Work closely with VIP Account Managers for smooth handover of reactivated players.

We need your professional experience:

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Fluency in Brazil Portuguese (mandatory), Spanish will be benefit;

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Good command of English (written and spoken);

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Experience in iGaming / fintech / online services (preferred).

We appreciate if you have those personal features:

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Strong sales, negotiation, and communication skills;

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Analytical mindset with ability to interpret client data;

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Results-driven with strong focus on revenue and retention;

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High level of responsibility and professionalism.

We are seeking those who align with our core values:

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GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

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DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

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BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.