VIP Coordinator

Neo Group

Minsk, Minsk Region, Belarus Hybrid permanent

Posted: January 9, 2026

Required Skills

Job Description

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a VIP Coordinator to join our VIP Department.

Responsibilities:

• Handle incoming chat messages from VIP clients, providing prompt, accurate, and high-quality support.
• Ensure professional and customer-oriented communication with clients.
• Monitor client activity and account status in the CRM system.
• Maintain accurate and up-to-date records of client inquiries and account information.
• Escalate complex cases to senior specialists or VIP managers when necessary.
• Follow company service standards and internal procedures.
• Collaborate with CRM, Payments, and Marketing teams as needed.
• Inform clients about available bonuses, promotions, and personalized offers (based on templates and guidelines).

Requirements:
• Experience in: Customer Support, Customer Service, or related roles.
• Communication Skills: Strong written and verbal communication abilities; ability to handle chat interactions professionally.
• Languages: Russian — fluent; English — A2+ (basic communication).
• Customer Orientation: Ability to work with different client types, including demanding users.
• Stress Resistance: Ability to handle a high volume of incoming requests.
• Technical Skills: Confident use of CRM systems, chat platforms, Microsoft Office, and internal tools.
• Attention to Detail: Accuracy, reliability, and adherence to procedures.
• Education: A background in service, marketing, business, or related fields is an advantage.

Key Attributes:

• Responsibility and discipline.
• Proactive and customer-focused mindset.
• Ability to work efficiently in a multitasking environment.
• Friendly and conflict-resolution attitude.
• Teamwork skills and adherence to guidelines.

Benefits:
• Enjoy 3 health days to focus on your well-being.

• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.